Work From Home Customer Service Representative Job Vacancy at Moo

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and now in Cape Town South Africa!

At MOO, we don’t just print business cards; we help people make their mark on the world. We believe great design is for everyone and our goal is to help customers achieve that!  We are looking for a Customer Service Representative who is part problem-solver, part design-enthusiast, and 100% dedicated to the customer experience.

You’ll be the voice of MOO — delivering “White Glove” service that feels human, helpful, and high-end. Reporting to a Customer Service Supervisor, you will join a team that thrives on positive energy and exceeding expectations.

Responsibilities

• Deliver world-class, human-centric service via phone, chat and email to support MOO’s diverse customer base
• Provide expert guidance on product features, pricing, and specific artwork requirements
• Act as a MOO ambassador , guiding customers through the journey of order creation and file upload process with a consultative touch
• Have a critical eye mindset to spot technical errors, such as typos or misaligned images, before they go to print
• Maintain a calm, professional, and empathetic demeanor while problem-solving with customers, ensuring they feel confident that their order will accurately represent their brand and print as intended
• Resolve issues proactively, thinking “outside the box” to find solutions that benefit both the customer and the business
• Maintain meticulous records by accurately logging every interaction within CRM systems like Salesforce or Zendesk

Communication & Soft Skills

• Premium Service Experience: Deliver a personalized service that consistently exceeds expectations, embodying a “White Glove” mentality
• Exceptional Writing: Professional written communication skills with a mastery of grammar and a conversational, non-robotic tone
• Active Listening: The ability to quickly parse customer concerns to provide efficient, consultative solutions
• Adaptability: Enthusiastic, optimistic, and comfortable working independently in a fast-paced, remote environment

What We’re Looking For

• A “Technical Artistry” Mindset: You have a sharp visual eye and a natural sense of aesthetics. You can spot a typo or a misaligned image from a mile away
• Technical Savvy: You’re comfortable with Adobe Creative suite and can quickly learn our CRM (Zendesk) and internal backend systems
• Flexibility: MOO is a 7-day-a-week operation;  we require the ability to work variable hours, including evenings and weekends