Safetycloud is Hiring a Work from Home Contact Centre Agent in Durban
To provide professional, accurate, and timeous assistance to SafetyCloud clients by handling enquiries, managing course bookings, and delivering high-quality customer service that supports SafetyCloud’s training and compliance offerings.
This is a remote position based in Durban.
Key Responsibilities
- Answer client enquiries via the call centre accurately, professionally, and within required turnaround times.
- Apply sales techniques during interactions to maximise revenue and encourage course bookings.
- Log, resolve, and follow up on client queries within defined service levels to ensure client satisfaction.
- Build and maintain positive relationships with clients, suppliers, and internal teams.
- Contact clients to verify details, answer queries, and secure training dates (“lock in” bookings).
- Follow up on delegates who have not submitted required registration documentation.
- Reschedule delegates who did not attend their scheduled course.
- Conduct confirmation calls with clients a few days prior to the course start date.
- Request re-write and prerequisite exemptions where applicable.
Requirements
Qualifications
- Matric (Grade 12)
Experience
- 1–2 years’ experience in a customer service or contact centre role.
- Sales experience or related qualification is advantageous.
- Experience in a training environment or in occupational health and safety is advantageous.
Skills & Knowledge
- Fluent in English (verbal and written).
- Computer literacy, including MS Office proficiency.
- Strong communication and interpersonal skills.
- Ability to work effectively within a team environment.
- Customer-centric, organised, and able to manage multiple tasks.
Other
- Preference will be given to employment equity candidates.
