Remote Customer Service (Billing & Technical) Representative Job Vacancy at Mweb
The Customer Service (Technical & Billing) team currently has a vacancy for a Tier 1 Technical & Billing Support Agent who will be responsible for providing customer support – that includes information sharing and resolving technical and billing related queries. You will be expected to troubleshoot and resolve issues with services such as but not limited to: Fibre and VoIP etc.
Job Output:
- o Responsible for customer interactions that result in resolved technical, billing and account queries.
- o Identify and understand customer needs.
- o Provide solutions to technical and account management queries.
- o Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction.
- o Deliver exceptional service to customers in all interactions.
- o Diligently execute escalations beyond 1st line support.
- o Record accurate summaries of customer interactions in the company business system.
- o Utilise all available tools and resources to resolve customer queries completely.
Requirements
- • Grade 12/Matric
- • Computer Literate (MS Excel/MS Word and MS Outlook)
- • Strong understanding of ISP Networks
- • 1+ Year customer services experience within an ISP Call Centre
- • 1+ Year technical and desktop customer service experience
- • Administration experience is a highly recommended
- • CompTIA A+ Certification advantageous
Benefits
- We are a Fully Remote work environment
o That’s right! No need to go into the office! You can work from just about anywhere
o We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.
- We Kit you out
o We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding! We also provide you with Connectivity – FOR FREE!
