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Remote Operations Coordinator Job Vacancy at Granny’s Cleaning | R19800 p/m

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Granny’s Cleaning is a fast-growing professional cleaning company based in Dublin, Ireland. We deliver high-quality residential and commercial cleaning services and pride ourselves on exceptional customer care and reliability. We are expanding rapidly and looking for a sharp, organised, and self-driven Remote Operations Coordinator to be the backbone of our daily operations.

The Role

As our Remote Operations Coordinator, you will be the central point of contact between our clients, our cleaning teams, and management. You will manage the full cycle from the moment a client calls in to the completion of every job. This role requires someone who thrives in a fast-paced environment, can handle multiple priorities, and communicates with clarity and warmth.

Key Responsibilities

Client Communication and Scheduling

  • Answer all incoming calls and enquiries promptly and professionally
  • Schedule cleaning appointments, manage the calendar, and coordinate team availability
  • Confirm bookings with clients via phone, email, or WhatsApp
  • Handle rescheduling, cancellations, and last-minute changes efficiently

Quoting and Invoicing

  • Prepare and send accurate quotes based on client needs and service type
  • Issue invoices after job completion and follow up on outstanding payments
  • Track revenue and keep financial records up to date in our CRM

Team Coordination

  • Assign cleaning jobs to the appropriate teams based on location, availability, and skill
  • Ensure cleaners check in and check out for every job
  • Communicate daily schedules and any changes to cleaning staff
  • Handle team queries, resolve scheduling conflicts, and escalate issues to management

CRM and Client Follow-Up

  • Maintain the CRM (Notion) with accurate client records, job history, and notes
  • Follow up with clients after service to ensure satisfaction and gather feedback
  • Identify upselling opportunities (recurring services, deep cleans, add-ons)
  • Flag any client complaints immediately and work towards resolution

General Operations Support

  • Assist with onboarding new cleaning team members (documentation, training coordination)
  • Provide daily and weekly reports on bookings, revenue, and team performance
  • Suggest improvements to processes and operations based on day-to-day observations

Requirements

  • Fluent English speaker with a clear, professional phone manner (South African accent is perfectly fine)
  • Minimum 1–2 years of experience in customer service, operations coordination, or virtual assistant roles
  • Experience working with CRM tools (Notion, HubSpot, or similar) is a strong plus
  • Comfortable using Google Workspace, WhatsApp Business, and cloud-based scheduling tools
  • Highly organised, detail-oriented, and able to multitask without dropping the ball
  • Proactive problem solver — you don’t wait to be told what to do
  • Reliable internet connection and a quiet workspace for taking calls
  • Available to work 08:00 – 17:00 Irish Standard Time (09:00 – 18:00 SAST)

Nice to Have

  • Previous experience in the cleaning or home services industry
  • Familiarity with CloudTalk, Calendly, or similar call and scheduling platforms
  • Experience managing small teams remotely
  • Basic understanding of invoicing and payment follow-up processes

What We Offer

  • Competitive salary: $850 – $1,100 USD per month (based on experience) + bonus
  • Fully remote position — work from anywhere in South Africa
  • Performance bonuses for exceeding KPIs
  • Salary review after 3 months with potential increase
  • Equipment stipend for headset and webcam setup
  • Annual loyalty bonus (13th month) after 12 months
  • Direct access to the founder — you won’t be lost in a corporate machine
  • Growth potential as we scale to multiple cities and countries
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