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Innovation Group is Hiring an Administrator: Claims Payments | Hybrid Sandton

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We are looking to hire a dedicated and detail-oriented Claims Payments Administrator to join our team based in Sandton, Johannesburg. In this role you will be responsible for capturing, submitting, processing, and approving invoices on the company payments system, ensuring they are accurate and comply with company policies while maintaining organized payment records. Additional responsibilities include conducting payment risk assessments and addressing audit findings to mitigate any identified risks.

Qualification

  • Matric Certificate or Equivalent NQF Level 4 Qualification
  • Higher certificate or Diploma in Finance, Accounts, or related NQF Level 5 qualification (preferred)

Knowledge and Experience

  • Minimum of 2 years’ experience in payments processing, accounts payable, or a similar role, preferably within the claims environment in the Insurance Industry
  • At least 1 year of experience in a debtors or creditors environment
  • Strong attention to detail and accuracy in processing financial transactions
  • Excellent organizational skills with the ability to manage multiple tasks and deadlines
  • Good communication skills, both written and verbal, to effectively interact with clients and colleagues
  • Proficiency in computer skills and MS Office Suite (Word, Excel, and PowerPoint)
  • Proficiency with payments processing systems or technologies
  • Understanding of secure payment protocols and the ability to identify and mitigate fraud risks
  • Basic understanding of claims processing and relevant regulations
  • Familiarity with regulations like POPIA or similar standards to ensure compliance during customer data handling

Responsibilities

  • Capture invoices on the company payment system for suppliers and dealer groups, meeting daily targets
  • Submit invoices for processing, ensuring accuracy and compliance with company policies
  • Provide valuable input into client reporting, contributing to accurate and timely financial reports
  • Process and approve payments for the company, ensuring all amounts correspond correctly, are properly allocated, and are supported by valid invoices as per SARS requirements
  • Perform filing duties related to payments, maintaining organized and up-to-date records for the department
  • Process ad hoc requests efficiently, maintaining positive client and interdepartmental relations
  • Ensure compliance by always adhering to company policies and procedures to protect the company’s assets
  • Conduct payment risk and audit reviews
  • Action audit findings and implement follow-up actions to mitigate identified risks
  • Handle and manage queries via email and telephone and reconcile debtors’ accounts
  • Provide client support, ensuring timely resolution of client requests, payments, and queries
  • Work closely and effectively with internal and external stakeholders to ensure a seamless payments process
  • Conduct Customer Service Index evaluations
  • Create a culture of ownership and accountability throughout the organization in support of our values

What We Offer

  • Permanent contract
  • Competitive salary
  • Access to medical aid and provident fund
  • Continuous learning and training
  • Hybrid working opportunities

Interested? Please submit your CV/Resume and a cover letter detailing you relevant experience and qualifications by clicking on the Apply Now button. Please include “Administrator: Claims Payments” in the subject line.

use this button to send your profile for the claims admin role

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