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Work From Home Customer Success Manager Job Vacancy at Thetalo | R19000 p/m

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About the job

🤝 Client Success Manager (CSM)

Job Title & Snapshot

Client Success Manager (Retention & Momentum Owner)- CSM001

Own 30 clients. Protect retention. Reduce churn from ~10% toward <5%.

About the Company

We serve creators and beginners 45+, helping them grow with short-form content on Instagram, TikTok, and YouTube Shorts.

  • 4,000+ clients served
  • 100–150 new clients/month
  • Each client receives 30–50 researched ideas
  • Clients submit videos daily for performance review

This role protects the quality of what goes live.

The Role Overview

Your job is not answering questions.

Your job is:

  • Protect retention
  • Drive client momentum
  • Prevent refunds
  • Increase account receivable collection

Responsibilities

  • Conduct structured kickoff calls
  • Own 30 active clients (target load)
  • Proactively prevent churn
  • Respond within 24-hour SLA
  • Re-engage inactive clients
  • De-escalate emotionally charged conversations
  • Ensure clients always know their next step

What Success Looks Like

  • Churn drops from ~10% baseline
  • AR collection improves toward 75% target
  • Clients stay engaged
  • Refund requests decrease
  • Leadership stays out of support

Required Experience

  • Customer success or coaching experience
  • Strong de-escalation skills
  • High accountability
  • Clear communicator
  • Comfortable holding clients accountable

Compensation

  • Starting salary: $1,100 – $1,300 per month
  • Month 3: CSMs typically earn $1,600+ per month based on performance
  • Month 6+: Top-performing CSMs reach $1,800 – $2,000 per month
  • Competitive performance-based growth opportunities beyond month 6

Who Thrives

  • Calm under pressure
  • Structured
  • Ownership mindset
  • Protects revenue like it’s their own

Who Struggles

  • Avoids difficult conversations
  • Reactive instead of proactive
  • Needs micromanagement

Apply

If you can own 30 clients and lower churn — apply by filling out this application form- https://forms.gle/S31ggA7zMeLmUNwP9

We don’t need support agents.

We need retention operators.

Please note: due to application volume, only shortlisted candidates will be contacted.

use this button to send your profile for the remote customer success role

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