Takealot is Hiring a Seller Support Specialist in Cape Town
takealot.com, a leading South African online retailer, is looking for a highly talented Seller Support Specialist to join our team in Cape Town.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This role reports to a Seller Support Team Leader and is a unique opportunity to work in a high-performance B2B start-up environment.
Your responsibilities will include:
Address and escalate Marketplace seller & customer queries via tickets & phone calls.
Engage with internal Takealot stakeholders to resolve Marketplace queries.
Assist with ad-hoc data capturing and admin tasks as required.
Provide ideas to drive process & system improvement across Takealot Marketplace.
Skills required:
- Customer Obsessed.
- Pragmatic & Organised.
- Strong prioritization and time management skills.
- Excellent verbal and written communication skills.
- Great interpersonal skills and strong team player.
- Stakeholder management is a plus!
Attributes required:
- Thinks like an owner.
- Solutions-oriented – you have a can-do attitude and high energy.
- Curious, a love for problem-solving, learning and the ability to think on your feet.
- Comfortable in a start-up environment – fast-paced, dynamic, with many uncertainties!
- Analytical mindset. You can use data to inform decisions if required.
Qualifications & Experience required:
- Senior Certificate or Higher.
- Minimum 3 years experience in a customer service role.
- Excel, SQL, and Zendesk experience (advantageous).
- Experience in an e-commerce, start-up, tech or platform environment (advantageous).
