Remote Customer Success Agent Job Opportunity at Law Offices of Joshua L Goldstein

We are not your typical law firm. We are a virtual, U.S. immigration firm built on passion, innovation, and a commitment to helping good people and their families achieve their dreams in the U.S. We connect families, break down employment and education barriers, and fight tirelessly for our clients.

Our secret to phenomenal growth? An amazing, diverse, and creative team that works remotely from various locations worldwide, utilizing cutting-edge technology. If you are passionate about customer service and dedicated to our mission, we want you to join our team!

The Opportunity: Customer Success Agent

As a vital Customer Success Agent, you will be the compassionate, customer-centric heart of our firm. You will play a key role in managing client communication, ensuring case information is always up-to-date, and helping clients smoothly navigate their immigration journey—all from the comfort of your remote location.

Your Impact (What You’ll Do)

• Serve as the primary, professional, and respectful point of contact for clients and colleagues.
• Initiate contact with new clients to begin their journey with us.
• Manage document gathering and client questionnaire collection.
• Handle inbound client calls and conduct outbound calls to relay departmental information or gather necessary updates.
• Schedule phone calls and meetings between clients and Legal Assistants.
• Explain procedures clearly to clients and route complex questions to the proper departments.
• Regularly follow up with clients to request updates and communicate case status to Legal Assistants.
• Maintain the highest standard of data integrity by keeping the client database current.
• Ensure all client contact deadlines are met promptly.
• Schedule closing calls when a case reaches a resolution or is dismissed.
• Uphold and improve customer service standards and guidelines.

What You’ll Bring (Requirements)

• 100% Fluency in English (written and oral).
• Proven experience in a customer service environment.
• Exceptional communication skills, both verbal and written.
• A strong, detail-oriented personality.
• High degree of proactivity and responsibility.
• A collaborative and enthusiastic team player mindset.
• Ability to work independently and efficiently manage multiple active cases simultaneously.

The Perks

• 100% Remote Position: Work from anywhere with a stable internet connection (you must provide your own computer/laptop, headset, and necessary equipment).
• Competitive Monthly Compensation (paid in USD).
• Flexibility and a supportive, multi-cultural environment.
• Vacation and Paid Time Off (PTO).
• Paid U.S. Federal Holidays.
• Bi-Annual performance evaluations.

Working Hours: Monday to Friday, 9:00 am to 6:00 pm EST (Eastern Standard Time).