Stage Zero is Hiring a Customer Onboarding Co-ordinator in Cape Town
Stage Zero is a South African energy company redefining how households and businesses experience power. We design, install, and manage smart solar and backup solutions that give customers greater energy independence, predictable costs, and long-term savings – all wrapped in a simple, subscription-based model.
At the heart of Stage Zero is intelligence: intelligent systems, intelligent energy decisions, and intelligent people. We’re building a brand that is modern, trusted, and human – one that educates, inspires, and empowers customers to take control of their energy future.
Role Description
This is a full-time on-site role for a Customer Onboarding Coordinator based in Cape Town. The role involves guiding new customers through their onboarding journey, ensuring they have a seamless and positive experience. Daily tasks include communicating effectively with clients, addressing their concerns, setting up schedules, providing support as needed, and ensuring customer satisfaction. The coordinator will also collaborate with internal teams to align client expectations and deliver outstanding service.
Role Responsibilities
Client Relationship Management
- Maintain regular communication with clients to ensure satisfaction
- Address client concerns promptly and professionally
- Collaborate with internal teams to resolve client issues efficiently
Administration and Data Maintenance on CRM / Microsoft Platforms
- Ensure accurate and up-to-date client information in the CRM system
- Utilise Microsoft Office tools for efficient document management and reporting
- Maintain organised records of all service delivery activities
Efficient Document Management
- Implement and maintain a structured system for document organisation
- Ensure all necessary documentation is completed and filed correctly
- Ensure documents are loaded correctly on the CRM system
- Facilitate easy retrieval of documents when required
Compliance Adherence / Quality Assurance
- Ensure all service delivery processes adhere to company policies and industry regulations
- Conduct regular quality checks on service delivery operations
- Implement improvements to maintain high-quality standards
Cross-Functional Coordination
- Liaise with various departments, including Technical Support, Sales, and Logistics
- Facilitate smooth communication between different teams to ensure efficient service delivery
Timely Reporting and Documentation
- Document all client interactions, issues, and resolutions
- Provide insights and recommendations for process improvements based on data analysis
Desired Qualifications
- Grade 12 or NQF 4.
- A relevant degree/diploma in business administration, or a related field, will be advantageous.
- Minimum 2 years of experience in Client Engagement / Services
- Minimum 2 years of experience in Project Administration / Coordination
- Experience with Microsoft Office Suite
Desired Inter-personal Skills
- Strong Customer Service, Customer Support, and Customer Satisfaction skills to effectively handle client needs and ensure a positive experience.
- Excellent Communication skills for clear and professional interactions with clients and internal teams.
- Demonstrated Problem-Solving Skills to assess customer requirements and identify appropriate solutions.
- An understanding of renewable energy solutions and prior experience in the energy or technology industry are beneficial.
- Organisational and time-management skills to manage onboarding processes efficiently.
- Positive attitude, proactive mindset, and ability to work collaboratively in a team environment.
To apply, please send your detailed CV to [email protected].
Please note that only shortlisted candidates will be contacted. If you have not received a reply from us within two weeks of your application, please consider your application as unsuccessful.
