Remote Order Operations Manager Job Vacancy in SA at Nothing

About Us:

Billions of plastic straws, cups and lids are disposed of every day. At Nothing, we are committed to making a positive change by offering a range of innovative plastic-free paper products. Our mission is to help businesses transition to sustainable alternatives, without compromising on quality or convenience.

Say Goodbye to Soggy Straws and Plastic Lids. Hate paper straws? Us too. 

That’s why we’ve created the world’s first paper straw that won’t get soggy, fall apart, or leave a papery aftertaste. 

Plastic lids are equally frustrating, but our all-in-one cup eliminates the need for a separate lid. Join us in making the world a better place, one sustainable choice at a time. 

Nothing products are currently used by over 4,000 locations in the US and Canada. 

Role Overview:

You’ll own the order lifecycle end-to-end — from invoice to delivery — across standard and custom B2B orders. This is a detail-driven, systems-heavy role where accuracy, follow-through, and clear communication matter.

This is not a customer support or ticket-based role. You are responsible for making sure orders are correct, shipped correctly, and delivered on time — and for catching issues before customers do.

Key Responsibilities:

• Processing B2B orders including deposits, partial payments, and milestone billing
• Managing custom orders from approval → production → delivery
• Creating and reviewing invoices, deposits, and final balances
• Coordinating shipments across multiple warehouses and 3PLs
• Ensuring correct SKUs, quantities, freight, and delivery locations
• Communicating proactively with customers about order status or delays
• Flagging issues in inventory, fulfillment, or invoicing before they escalate
• Maintaining clean, accurate records across Shopify, ClickUp, Cin7, and accounting tools
• Collaborating with our supply chain, design, and sales teams to keep orders moving

Qualifications:

• 2+ years experience in order processing, operations, or fulfillment
• Experience handling B2B orders with complexity (customization, deposits, multiple shipments)
• Extremely high attention to detail — you notice inconsistencies others miss
• Strong written communication skills (clear, calm, and customer-focused)
• Comfortable working across multiple systems and tools
• Ownership mentality — you feel responsible for outcomes, not just tasks

Why Join Us:

• Be part of a mission-driven company making a real environmental impact
• Help launch and grow the Nothing brand into a household name
• Flexible, remote-friendly environment