Remote Junior Zoho Systems Administrator Job Vacancy at Grapeware Technologies

We are a growing technology solutions company looking for a proactive and organised Junior Zoho Systems Administrator to manage and support client systems built on Zoho CRM.

This role is ideal for someone with practical Zoho experience who is capable of working independently, managing digital operational tasks, and maintaining client systems with minimal supervision.

You will be responsible for the day-to-day execution of CRM administration, marketing campaigns, digital content updates, and support operations across multiple client environments.

While this is a junior role, the successful candidate must be reliable, responsive, and capable of taking ownership of operational execution.

KEY RESPONSIBILITIES

CRM Administration & Data Management

• Manage and maintain client CRM systems in Zoho CRM
• Import, export, clean, and organise contact databases
• Maintain CRM data accuracy and segmentation
• Update CRM records, pipelines, and system information
• Support basic workflows and system organisation

Marketing Campaign Management

• Create and execute email campaigns using Zoho Campaigns
• Design and format campaign emails aligned with client branding
• Manage audience lists and campaign scheduling
• Handle revisions and urgent campaign updates
• Assist with campaign reporting and tracking

Digital Content & Design Support

• Create and edit flyers, announcements, and marketing visuals using Canva or similar tools
• Maintain consistent branding across digital materials
• Handle quick-turnaround edits such as date, text, or image changes
• Use AI tools to support content generation and operational efficiency

Website Content Updates

• Update and maintain basic website content using WordPress
• Edit text, images, and page content as required
• Ensure consistency between website content and marketing campaigns

Helpdesk & Operational Support

• Manage support requests using Zoho Desk
• Ensure client requests are logged and tracked correctly
• Maintain organised records of tasks and updates
• Escalate important issues or approvals when required

Client Communication

• Communicate professionally with client stakeholders and users
• Provide basic system guidance and support
• Maintain professionalism in all written and verbal communication
• Ensure client requests are acknowledged and handled timeously

REQUIRED SKILLS & EXPERIENCE

• Practical experience using Zoho CRM or related Zoho applications
• Comfortable working with Excel/CSV files for imports and exports
• Basic understanding of email marketing and campaign execution
• Experience with Canva or similar design tools
• Basic WordPress content editing experience
• Ability to work independently and manage tasks responsibly
• Strong communication and organisational skills
• High attention to detail and reliability

ADDITIONAL REQUIREMENTS

• Candidates must provide proof of Zoho experience where possible
• Zoho certifications are advantageous
• Portfolio examples, screenshots, project examples, or previous system work may be requested during the interview process

WORK STYLE & EXPECTATIONS

• Hybrid role (primarily remote with occasional Johannesburg client visits)
• Flexible operational workload depending on client activity
• Must be capable of working independently with minimal supervision
• Must be responsive and reliable during working hours
• All client-facing work and major changes will be reviewed internally before final client delivery where required

IDEAL CANDIDATE

We are looking for someone who:

• Takes ownership of their work
• Learns quickly and adapts easily
• Is comfortable working across CRM, marketing, and digital tools
• Can execute tasks accurately without constant supervision
• Wants to grow within digital systems and business technology operations

Applications:
Please email your CV, a short motivation, and any relevant Zoho certifications or proof of experience (screenshots, portfolio links, or project examples) to [email protected]