Client Engagement Coordinator Job Opportunity in Cape Town

The Client Engagement Coordinator plays a pivotal role in supporting business development initiatives by enhancing client experiences and driving high-quality engagement. This role serves as a central liaison between prospective clients, students, internal teams, and external stakeholders, ensuring seamless coordination, professional service delivery, and data integrity. The position contributes directly to MBSE’s client growth and brand presence through timely support, effective communication, and organized processes.

Key Responsibilities:

Client Support and Consultation:

• Respond to inbound leads and support prospective students via calls, emails, and other channels.
• Conduct consultations to understand training needs and recommend appropriate programmes.
• Provide accurate guidance on admission requirements and financial obligations.
• Manage and close sales, coordinate quotes, invoices, and payments.
• Support students throughout the registration and admission process.

Engagement and Relationship Building:

• Plan and coordinate events, workshops, webinars, and exhibitions.
• Collaborate across departments and maintain professional relationships with stakeholders.
• Communicate internally and externally to enhance student and client engagement.

Data Management and Administration:

• Maintain accurate CRM records and monitor client journey stages.
• Keep updated databases of leads, engagements, and relevant opportunities.
• Monitor tender invitations, follow up on outstanding information, and gather client feedback.

Operational Support:

• Provide support to business development and operations teams.
• Track progress of team initiatives and assist with administrative reporting.
• Contribute to product development and team efficiency.

Minimum Requirements:

• Diploma or bachelor’s degree in business administration, education, or related field.
• Minimum 2–3 years’ experience in a client-facing, operations or administrative role.
• Experience in education, training or financial services preferred.
• Valid driver’s license, own transport and willingness to travel for events.

Required Personal and Technical skills:

• Broad knowledge of the Financial Services and Commerce sectors.
• Strong verbal and written communication.
• Proficient in Office365, Teams, and CRM software.
• Exceptional organizational and time management skills.
• Good interpersonal and teamwork skills.
• High level of accuracy and attention to detail.
• Ability to manage multiple deadlines and coordinate events.
• Professional interpersonal skills and collaborative mindset.
• Excellent administrative and time management skills.
• Knowledge of student support systems and business development practices.