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Client Communications & Executive Assistant Job Opportunity at BriskFlow | Hybrid Pretoria

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BriskFlow is a growing SaaS business serving multi-branch clients nationally. We’re hiring a high-trust person to become the front door for client communication and a trusted assistant to the Directors.

This is not a “just admin” role. Your job is to bring order, protect the Directors’ time, and ensure client requests are handled professionally and driven to completion.

Start Date: As soon as possible

What success looks like (non-negotiable outcomes)

  • Clients get fast, clear, professional communication.
  • Nothing falls through the cracks: every request is logged, assigned, followed up, and closed.
  • The Directors regain focus time because you handle the bulk of day-to-day client communication and coordination.

Key responsibilities

  • Manage inbound client communication (email + WhatsApp; calls when needed)
  • Draft professional replies, follow-ups, confirmations, and updates
  • Convert client requests into actionable tasks (support queries, feature requests, onboarding/data requests)
  • Run a task register: priorities, owners, deadlines, next steps, status
  • Follow up internally until completion, escalate when necessary, and close the loop with the client
  • Support the Directors with scheduling, reminders, meeting notes, action lists, and ad hoc coordination
  • Keep communication structured: clear summaries, clear next steps, no ambiguity

The person we’re looking for

  • Highly organised and detail-driven (checklists and structure come naturally)
  • Calm under pressure and consistently professional with all personality types
  • Confident, tactful, and able to push for answers and deadlines without being rude
  • Strong written communication (excellent English; Afrikaans beneficial)
  • High integrity and trustworthy (this role involve sensitive access)

Requirements

  • 3+ years in a role requiring professional client communication + coordination
  • (EA, client success/support coordinator, office manager, project/account coordinator, senior administrator)
  • Confident with email, calendars, documents and spreadsheets (Google or Microsoft)
  • Able to work independently and take ownership
  • Reliable internet, laptop and transport

Location

Cape Town preferred (Northern Suburbs ideal). Hybrid/remote possible for the right person, with availability for occasional in-person sessions.

How to apply (follow exactly)

Send your CV + a short cover letter (max 1 page) including:

  1. Your suburb/area
  2. Years of relevant experience
  3. Earliest start date
  4. Two examples where you managed client communication and drove tasks to completion
  5. Optional: your 16Personalities type – https://www.16personalities.com/free-personality-test (finalists will be asked to complete this)

Shortlisted candidates will complete a practical work sample:

  • Inbox triage + drafting replies
  • Turning client requests into a task register and closing them out
use this button to send your profile for the hybrid executive assistant role

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