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x8 Call Centre Agents Wanted in Sandton at Sunbet

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Sunbet is looking for a customer-focused Call Centre Agent to join our contact centre team. The successful candidate will be responsible for resolving bets, accounts and technical queries, promote responsible gaming, and deliver a seamless customer experience while ensuring compliance with company standards and policies.

Job Description


The Call Centre Agent, as the first point of contact for the SunBet business; is responsible for the answering of inbound calls, providing exceptional and professional customer service to successfully on-board and support online sports betting customers in line with company standards.

Core behavioural & Technical / proficiency competencies: 

Behavioural: 

  • Problem Solving.
  • Collecting Information (listening; asking questions).
  • Creating customer experiences.
  • Acting with energy and enthusiasm.
  • Building & Developing relationships.
  • Responding with urgency.
  • Conflict handling skills.
  • Assuring Quality.
  • Following Procedures.

Technical: 

  • Product/Gaming pricing structures.
  • Sports betting /alternate gaming product knowledge.
  • Proficient MS Office skills.
  • Working knowledge of Opera suite.
  • Selling skills.
  • Listening skills.
  • Telephone skills.
Job Requirements

Qualification:

  • Grade 12.
  • 2/3 year Diploma in related fields. 

Experience:

  • 1-2 years’ experience in a call centre environment.
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