x47 Client Service Officer: Quality Assurance in Eastern Cape

REQUIREMENTS: Grade 12/Senior Certificate.  No experience required. 

Knowledge:

• Unemployment Insurance Act and Regulations, Unemployment Insurance Contributions Act, Public Financial Management Act (PFMA), Protection of Personal Information Act (POPIA), Department of Labour and UIF Policies and Procedures, Treasury Regulations, UIF’s Vision, Mission and Values, Departmental Policies, Procedures and Guidelines, Batho Pele Principles.

Skills:

Interpersonal, Telephone etiquette, Interviewing, Computer Literacy, Communication (verbal and written), Listening, Interpretation (ability to interpret UI Act and Contribution Act), Conflict Management, Time Management, Customer Relations, Analytical and On job training (operational systems).

DUTIES: Provide screening services, Process applications for UIF Benefits, Register payment continuation forms, Provide administrative functions.