Work From Home Front Desk Receptionist Job Opportunity in SA at UniApp

About UniUpp

UniUpp is a UK-based student recruitment agency dedicated to helping local students access fully government-funded university degrees — even without prior qualifications or work experience.

We are committed to supporting underrepresented communities across the UK, providing academic and work-based pathways, and ensuring a smooth, supportive enrolment journey.

Role Overview

We are seeking a warm, professional, and persuasive Front Desk Receptionist to be the first point of contact for our UK-based student enquiries.

As the voice of UniUpp, you will manage inbound calls, answer frequently asked questions, and guide prospective students toward the enrolment process. Your role is vital in setting the right first impression, building trust, and ensuring callers feel supported and confident to move forward.

Key Responsibilities

• Answer inbound calls promptly, warmly, and professionally.
• Provide clear, accurate responses to common enquiries (eligibility, courses, funding, timetables, documents, referral bonus, etc.).
• Use persuasive communication to encourage callers to begin the enrolment process.
• Capture accurate caller details and update CRM records consistently.
• Escalate complex queries to Enrolment Officers when required.
• Transition calls into eligibility checks and next-step actions smoothly.
• Follow structured guidelines while adapting to each caller’s needs.
• Handle objections calmly and reframe conversations toward available solutions.
• Coordinate closely with the enrolment team to ensure a seamless student journey.

Candidate Profile

• Must be based in the South Africa.
• Excellent English communication skills (neutral or clear British-style accent preferred).
• Prior experience in customer service, call centre, receptionist, or front desk roles.
• Confident, empathetic, and persuasive phone manner.
• Strong organisational and CRM/data entry skills.
• Resilient and able to manage objections professionally.
• Reliable high-speed internet connection and professional home workspace.
• Flexible and comfortable working evenings and weekends (UK hours).

Compensation & Benefits

• Base Salary: 25,000 ZAR per month (depending on experience)
• Performance Bonus: Quality and enrolment-linked incentives
• Paid training & structured onboarding
• Remote-first role with stable, long-term growth opportunities
• Purpose-driven culture that rewards professionalism and results

Application Process

To move forward to the second stage of our hiring process, please complete the following mandatory Google Form:

Apply here → https://forms.gle/vUA9TMHN34nmQqqs8

As part of the form, you will be asked to:

• Upload your CV
• Submit a 90 second voice recording (introducing yourself and answering one FAQ about Student Finance)
• Answer screening questions

⚠️ Please note: Completing this form is a mandatory step. Unfortunately, we cannot proceed with your application without it.

Next Steps After Form Submission

• Review of submitted materials
• Live roleplay call (eligibility check, FAQ handling, persuasion test)
• Structured onboarding and systems training
• Final offers extended to successful candidates

Why Work with UniUpp?

• Be the first voice students hear when exploring higher education opportunities.
• Help prospective students access government-funded university degrees.
• Work in a supportive, mission-driven remote team.
• Grow your career within a rapidly expanding UK-based company.