Temp Claims Administrator Job Opportunity in Johannesburg
Lesaka is a leading South African financial technology company. We deliver financial services to consumers (B2C) and merchants (B2B) in Southern Africa through our proprietary banking and payment technologies. We offer banking, lending and insurance products to consumers and cash management solutions, bill payment technologies, value-added services, business funding and card acquiring solutions to formal and informal retail merchants.
Role Purpose
The Claims Administrator is responsible for the efficient administration, assessment, and processing of insurance claims, ensuring valid claims are settled accurately and within agreed service standards. The role also provides ad hoc support to the broker channel by serving as a liaison for broker-related enquiries, reporting, and policy administration activities.
Key Requirements
• Education and specialist skills
o Matric
o RE5
• Experience of between 1 and 3 years will be an advantage
Key Responsibilities
Claims Administrator
• Assess and validate insurance claims in accordance with company policies and
procedures.
• Process new claim notifications and ensure all required documentation is obtained.
• Collect, verify, and accurately capture claim information.
• Analyse claims and determine requirements for assessment and settlement.
• Maintain accurate and complete claim records in line with departmental standards.
• Handle claim-related complaints and queries professionally and timeously.
• Build and maintain positive relationships with internal and external stakeholders.
• Ensure fair customer outcomes and deliver service in line with regulatory and
company requirements.
• Meet agreed turnaround times and service level standards.
Broker Liaison (Ad Hoc)
• Serve as the point of contact for broker enquiries, commission statements, and sales
reports.
• Provide support on claims-related processes and requirements.
• Maintain broker schedules, records, and databases.
• Issue membership certificates and policy updates upon request.
• Verify the accuracy of broker schedules and premium information.
• Maintain effective relationships with brokers and provide timely support as required.
