Telesales Supervisor Job Vacancy in Cape Town at Brito’s
Brito’s is looking for a proactive and experienced Telesales Supervisor to lead our telesales team. This role requires someone who is hands-on, solutions-driven, and able to manage the full sales administration process while overseeing a small, fast-paced team.
KEY RESPONSIBILITIES
- Oversee and coordinate the day-to-day activities of telesales clerks
- Ensure accurate and timely preparation, checking, and invoicing of sales
- Handle escalated client queries and assist with resolving account issues
- Monitor and manage collection orders and client communication
- Liaise with collecting clients regarding product availability and sales
- Manage out-of-stock situations and ensure effective follow-up
- Support the Cash Office with relevant administrative and sales-related duties
- Train, guide, and performance manage the telesales team to meet service and sales targets
MINIMUM REQUIREMENTS
- Matric or equivalent qualification
- Minimum 5 years’ experience in sales administration, with at least 2 years in a
- supervisory or team lead role
- Strong leadership, communication, and conflict-resolution skills
- Ability to multi-task and work under pressure
- Excellent attention to detail and customer service focus
Send your CV and relevant documents to [email protected]
