Takealot.com is Hiring an Inbound Operations Coordinator in Cape Town

Takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Operations Coordinator to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

• Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
• Supporting the customer service & buying teams in resolving:
• Customer order queries;
• Complaints and associated resolution, including root cause analysis;
• Supplier delivery issues & queries.
• Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
• Management of all assigned Inbound queries
• Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date
• Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.
• Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

Attributes:

• Solutions-oriented, can-do attitude; self-motivated
• Strong organisational & prioritisation skills
• Attention to detail
• Excellent communication skills, both written and spoken
• Ability to interact with internal & external stakeholders at all levels
• Comfortable with change and excellent team player
• Comfortable with learning and adapting to new systems

Qualifications:

• Matric
• At least 2 year relevant industry experience
• Competency in MS Office packages
• Relevant tertiary qualifications a plus