Remote Customer Success / Account Manager Job Vacancy at Lion Advisory
About the Role
We’re hiring a Customer Success / Account Manager to own the relationship for a portfolio of US-based clients. You’ll be the main point of contact for your accounts, driving retention, satisfaction, and growth, and the voice of the client internally.
Key Responsibilities
- Manage a portfolio of client accounts as their primary point of contact
- Lead onboarding for new clients and ensure a smooth ramp-up period
- Run regular check-ins and quarterly business reviews to track progress against goals
- Identify and pursue upsell and cross-sell opportunities within existing accounts
- Resolve client escalations quickly and proactively, looping in internal teams as needed
- Track account health, renewal risk, and satisfaction metrics, and report internally
- Act as the internal advocate for client needs, feeding insights back to product/operations
What We’re Looking For
- 3+ years in customer success or account management, ideally at an agency or client-services business
- Excellent written and verbal communication skills
- Comfortable managing multiple accounts and competing priorities at once
- Experience with CRM or account-management tooling
- Able to work US business hours
- Strong relationship-building instincts and a proactive, client-first mindset
Nice to Have
- Experience in a direct-response, performance marketing, or advertising agency setting
