Customer Service Representative Job Opportunity in Johannesburg at Office Beacon

We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, processing orders, and ensuring a positive customer experience through phone, email, chat, and other communication channels.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• 1–3 years of experience in customer service, call center, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with Microsoft Office and CRM software.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner.
• Resolve customer concerns and complaints while maintaining a high level of customer satisfaction.
• Process customer orders, returns, exchanges, and refunds accurately.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure issues have been resolved.
• Meet individual and team performance metrics, including response times and customer satisfaction goals.
• Collaborate with internal teams to improve the overall customer experience.