Remote Client Care/ Property Management Assistant Job Vacancy at Smartrent | R20000 p/m

SMARTERRENT LTD. is a property management company based in Richmond, London. We manage around 130 fully furnished properties across Richmond and the surrounding areas, and the portfolio is growing. Stays range from two-night bookings through Airbnb and Booking.com to tenancies of up to 12 months.

We are looking for a highly organised, warm and client-focused person to join our small client care team remotely from South Africa. You will report to our Client Care Team Lead and be the first point of contact for many of our guests and tenants. You will play a key part in keeping our properties safe, compliant and well looked after.

You will need to be resilient and have a calm approach to this role as it requires forward and quick thinking. The goal is to maximise our clients return while exceeding guests expectations in a fast and efficient manner.

Key responsibilities

Guest and tenant communication

• Communicate with guests and tenants by phone, email and booking portals, including Airbnb and Booking.com.
• Manage the tenant and guest inbox in our property management system (Guesty), replying quickly and professionally.
• Handle complaints with fair, practical solutions in line with company standards.
• Check for booking extensions and pass them to the lettings team.

Maintenance and contractors

• Troubleshoot maintenance issues and instruct contractors where required.
• Log every issue in Guesty, keep requests up to date and follow up when responses are delayed or missing.
• Arrange property access with guests and tenants for maintenance visits.
• Liaise with the team and contractors on ongoing issues and required works.

Compliance

• Coordinate compliance appointments from start to finish, including gas safety certificates and other inspections: booking contractors, arranging access and following up on certificates.

Turnovers and cover

• Manage the daily cleaning schedule so property turnovers run smoothly.
• Provide weekend cover on a rota so guests and tenants are always supported.
• Record all guest details and operational updates accurately in Guesty.
• Ad Hoc Administrative Focused Projects

Skills and experience

• Previous customer service experience. Hospitality or property management experience is preferred, and UK property or holiday let experience is a strong advantage.
• Excellent written and spoken English, with a warm and professional tone.
• Strong organisation skills and attention to detail, with the ability to manage several cases at once.
• The ability to stay calm and professional under pressure.
• Strong problem-solving skills and confidence handling complaints.
• The ability to set boundaries and push back appropriately on unreasonable requests.
• Self-motivated and proactive, and willing to go the extra mile for the team and our guests.
• Experience with Guesty or a similar property management system is a bonus, but not essential.

What you will need

• A reliable laptop and a stable, high-speed internet connection.
• Backup power, such as an inverter or UPS, so you can keep working through load shedding.
• A quiet, professional space to work from home.
• Availability to work shifts on UK time, including weekends. UK shifts start 1 hour later in South Africa during British Summer Time and 2 hours later during the UK winter.

What we offer

• Approximately £1,300 per month.
• A bonus structure after 6 months’ successful service.
• Full training and ongoing support from an experienced team lead.
• A fully remote role.
• The chance to grow with an expanding company.

How to apply

Send your CV and a short introduction covering your relevant experience and availability to reda@smarterrent.co, with the subject line “Client Care Agent”. Shortlisted candidates may be asked to complete a short practical task before the interview.