Meltwater is Hiring a Managed Services Associate Internship in Cape Town
Managed Services Associate
About the Role:
As a Managed Services Associate, you will be responsible for executing platform configuration requests to support our customers in getting the most value from our platform. This is an execution-focused role, ideal for someone eager to develop expertise in data structuring, platform workflows, and customer success operations.
At Meltwater, we believe in more than just getting the job done, we’re committed to your personal and professional growth. As an intern, you’ll be immersed in a supportive environment that cultivates your skills, encourages mentorship, and promotes inclusive leadership. You’ll be a valued member of our diverse community, where individual contributions are recognized and celebrated. Our internship program is thoughtfully designed to empower your development and equip you with the tools for a successful and fulfilling career.
What you’ll do:
- Configure and manage dashboard setups, search creation, alert management, and other platform requests.
- Execute standard Managed Services tasks with increasing independence.
- Ensure high-quality data structuring to improve platform accuracy and efficiency.
- Collaborate closely with Customer Success (CS) and Premium Support teams to address customer needs via a ticketing system.
- Learn and apply best practices in data organization and customer workflows.
- Work under guidance from senior team members, progressively developing technical expertise and problem-solving skills.
What you’ll bring:
- Strong attention to detail and ability to follow structured processes.
- Interest in solving customer challenges or request within the capabilities our product suite
- Ability to collaborate with internal teams and work efficiently in a structured environment.
- Proactive mindset with a willingness to learn and adapt.
- Basic familiarity with SaaS platforms, digital tools, or ticketing systems is a plus.
Where You’ll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town
