Liquid Capital Is Hiring A Customer Care Agent In Johannesburg

Spread the love

To record, investigate and resolve Customer issues with the view to improve organizational performance and systems.

DUTIES / KEY RESPONSIBILITIES:

To be accountable and take ownership of Customer concerns, showing empathy, credibility, and confidence
Determines eligibility by comparing client information to requirements
Handle sensitive situations in a calm constructive manner whilst showing effectiveness in high-pressure situations
Highly motivated individual who displays accountability for achieving individual and team goals and objectives
Responsible for promoting and enhancing positive customer relationships
Processes all calls using professional telephone etiquette
Expertly uses CRM to capture calls accurately, confidently navigating screens to search, create, view and update Customer records, controlling the call through to resolution
Contributes to the success of the Customer Care Team by working together to build a positive team environment
Ability to handle multiple tasks and adjust conversation style depending on nature of incoming call

Matric / Grade 12
Good computer skills (MS Outlook, Word)
Customer Care / Call Centre certificate would be an advantage
Motor industry knowledge an advantage
RE & FAIS – added advantage
Must have a minimum of 2 – 3 years’ services advisory experience within the motor industry
Must have a minimum of 2 – 3 years Customer Service experience within a competitive environment

KNOWLEDGE, SKILLS AND PERSONAL ATTRIBUTES:

Must have a strong desire to resolve customer issues
Strong problem-solving skills
Strong communication skills (verbal and written) – excellent grammar and articulation
Must have excellent active listening skills
Must also be able to read, speak and understand English (any other languages would be an added advantage)
Excellent telephone skills (professional telephone etiquette) and the ability to communicate with enthusiasm and drive