Lasec Cape Town is Hiring an International Customer Service Coordinator
International Customer Service Coordinator
Requirements that must be met:
- Matric (Tertiary qualification will be advantageous)
- Previous experience in customer service-related tasks (specifically with international customers)
- Previous experience in handling export shipments into Africa and cross-trades
- Able to function independently and as part of a team
- Able to function adequately under pressure
- A high level of proficiency operating Microsoft Office – specifically Excel
- Excellent communication skills – both written and verbal
Summary of duties and responsibilities:
- Requesting freight estimates from transporters, couriers, and freight forwarders
- Coordinating between various departments to ensure that export orders are packed and dispatched timeously
- Keeping customers updated on the progress of their orders
- Creating required export documents and arranging pre-shipment inspections where required
- Sending orders to be invoiced
- Updating open orders on the system regularly
- Collecting all documents necessary to ensure VAT compliance
- Liaising with freight forwarders and transporters to ensure smooth deliveries
- Investigate and resolve customer related queries
- Checking freight invoices for accuracy
- Remuneration will be discussed at final interview stage.
- Should you wish to apply for the position please email [email protected].
- The closing date for applications is Friday, 11 April 2025.
