Hyundai is Hiring a Bookings Clerk in Johannesburg
To deliver clerical support in order to process vehicle booking transactions accurately and timeously through
the execution of predefined work objectives as per agreed standard operating procedures.
Duties & Responsibilities:
- Process maximum number of vehicles per day to ensure productivity of service workshop.
- Deliver on agreed performance targets according to set procedures and service level agreements.
- Ensure job cards are properly completed with relevant information (VIN nr, km reading, service history etc.) and applicable documentation (quotes, service checklist etc.) are attached.
- Execute work in line with governance and compliance processes.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Liaise with service advisor and parts department for parts on order for specific vehicle services.
- Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
- Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
- Deliver services and/or products that create a culture which aims to meet or exceed customers’ expectations in the business.
- Deliver work activities effectively to satisfy customers
- Attend learning initiatives to improve work quality and enhance own skills.
- Own and live up to company values.
Knowledge and Skills:
- Computer literacy
- Communication skills, both written and verbal
- Organizational skills
- Knowledge of ethical behaviors and work information confidentiality
- Well-developed knowledge of correct channels of communication use
- Customer oriented
Experience & Requirements:
- Matric/Grade 12
- 1-2 years’ experience in similar environment
