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Dye & Durham is Hiring a Work From Home Implementation Consultant in South Africa

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We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team. In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products. Your expertise will play a crucial part in enhancing client satisfaction.

Key Responsibilities

Migration Responsibilities

  • Lead migrations of Accounting Entity Management and related software
  • Understand software functionality within migration scope
  • Interview clients to assess migration and operational requirements
  • Analyze and map legacy financial and non-financial data
  • Extract, reconcile, convert, and import client data
  • Test data integrity with clients and conduct functional tool testing
  • Assist clients with remote testing and issue resolution

Project Management & Communication

  • Create and manage project plans, timelines, and milestones
  • Track and communicate project progress via Monday.com and Zendesk
  • Attend client meetings to discuss progress and deliverables
  • Manage multiple calendars and deadlines
  • Ensure completion of project-related documentation and admin

Client Support & Collaboration

  • Configure software based on client needs
  • Support clients with post-migration queries and successful go-live
  • Handover firms to support team after launch
  • Provide documented client feedback to product management
  • Act as a product expert and assist internal teams when needed

General Responsibilities

  • Execute company strategy as defined by executive management
  • Ensure timely and successful project launches
  • Continuously improve implementation processes

Skills, Knowledge & Expertise

  • 1+ year supporting Implementation Consultants with migrations
  • Knowledge of software functionality within migration scope
  • Proficient in MS Office
  • Strong organizational skills and attention to detail
  • Solid understanding of accounting fundamentals
  • Self-motivated, quick learner, team-oriented
  • Positive attitude with strong written and verbal communication
  • Skilled in writing professional emails and leading meetings
  • Able to manage multiple priorities and stay organized
  • Capable of executing delegated project tasks
  • Experienced in managing calendars and deadlines
  • Committed to exceptional customer service
  • University or college degree     
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