Customer Care Officer Job Vacancy at Solevo in Pretoria

Who are we?

SOLEVO is a leading distributor of chemicals and inputs for specific industrial and agricultural segments in Africa. SOLEVO assists African farmers and Industries succeed by providing them with a full range of fertilizers, seeds, crop protection products and industrial chemicals they need with a guaranteed quality and good value. With over 75 years at the frontier of economic growth and transformation across Africa, we deliver critical raw materials and expertise to the continent’s high GDP-contributing life sciences and industrials sectors. Absolute Science is part of Solevo group.

What are we looking for?

We are seeking an experienced and talented Customer Care Officer to join our team in Pretoria. 

What do we expect from the candidate?

The candidate will be responsible for enhancing customer satisfaction by addressing customer needs and concerns promptly and effectively to ensure a positive experience. They will also build customer loyalty by fostering strong relationships that encourage repeat business and long-term loyalty. In addition, the candidate should resolve issues efficiently, quickly and accurately resolving customer problems to minimize inconvenience and maintain trust, and provide accurate information by ensuring that customers receive correct and comprehensive details about products and services.

The key responsibilities:

• Invoicing of all work completed on test item register.
• Purchasing of Laboratory equipment and supplies.
• Processing of Invoices for goods received, and sending the proof of payments to Suppliers.
• Participate in assessments by external bodies.
• Adhering to all Health and Safety-, and Quality- policies, procedures, rules and regulations.

Must-Have:

• Matric.
• Finance qualification.
• Minimum 3 years working experience
• Knowledge and experience of basic accounting procedures.
• Syspro experience will be beneficial.
• Intermediate MS Excel skills.
• Accuracy and attention to detail.
• Aptitude for numbers and quantitative skills.

If you are/have…

• Empathy and Patience: Ability to understand and relate to customer concerns, providing a supportive and patient approach.
• Communication Skills: Clear and effective verbal and written communication to interact with customers and team members.
• Problem-Solving Skills: Ability to think critically and resolve customer issues efficiently.
• Adaptability: Flexibility to handle a variety of customer inquiries and adapt to changing situations.
• Positive Attitude: Maintaining a positive and professional demeanor, even in challenging situations.

Why join Absolute Science (Solevo)?

• Join a young dynamic team who is leading the chemical distribution on the African continent.
• Enjoy a collaborative, international and agile work environment.
• Be part of a team where freedom, initiative and ‘thinking out of the box’ is key.
• Opportunity to work in a growing versatile environment.
• Competitive compensation package and comprehensive benefits package.
• Explore opportunities for professional growth and advancement.

Then, this job is for you!

How to join us?

If you’re excited about this position, we encourage you to submit your resume detailing your relevant experience and be part of our exciting journey.

What’s next ?

If your profile matches our search, you will be contacted by our HR team for a first contact.

Please be informed that we will keep your profile to contact you for future professional opportunities.