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CLIENT COORDINATOR WANTED IN CAPE TOWN AT ONLINE AUTO STORE

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Online Auto Store is a fast-growing mobile and in-house fitment centre specializing in vehicle tracking and automotive technology installations. We are looking for a highly organized, customer-focused and energetic individual to join our operations team as a Client Coordinator.

This role is ideal for someone who thrives in a busy environment, enjoys working with people, and can confidently manage multiple tasks while maintaining excellent customer service.

Key Responsibilities

  • Professionally answer incoming calls
  • Schedule and confirm bookings with clients
  • Coordinate technician schedules and daily bookings
  • Schedule work on technician and client platforms
  • Assist technicians with operational and booking-related support
  • Capture fitment and operational data accurately
  • Assist walk-in clients professionally and efficiently
  • Manage customer communication via phone, WhatsApp and email
  • Resolve client concerns calmly and professionally
  • Ensure all bookings and paperwork are updated accurately and timeously
  • Assist management and operations team with general administrative duties

Requirements

  • Strong customer service skills
  • Excellent telephone etiquette
  • Strong conflict resolution and problem-solving skills
  • Fluent in both English and Afrikaans
  • Highly organized and task-oriented
  • Ability to multitask and work under pressure
  • Strong attention to detail
  • Computer literate (Email, WhatsApp Web, Excel and online systems)
  • Professional, reliable and well presented
  • Customer service experience preferred
  • Own reliable transport to and from work is essential
  • Willingness to occasionally work overtime when operationally required

What We Are Looking For

  • We are looking for someone who:
  • Takes ownership of their work
  • Communicates confidently and professionally
  • Can think quickly and stay calm under pressure
  • Enjoys helping clients
  • Has a positive attitude and strong work ethic
  • Understands urgency, efficiency and accuracy
  • Works well within a team environment Availability

Position to start 01 September 2026

Location

Bellville, Cape Town

To Apply

  • Please email your CV to: [email protected]
  • Subject line: “Client Coordinator Application”

Please include the following in your email:

  • CV
  • Short voice note introducing yourself
  • Expected notice period/ availability
  • Whether you speak fluent Afrikaans on calls daily
USE THIS BUTTON TO SEND YOUR PROFILE FOR THE ONSITE CLIENT COORDINATOR ROLE

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