IFF is Hiring a Customer Service, Administration and Operations Coordinator in Midrand
Are you passionate about delivering exceptional customer experiences while supporting customers, supply chain, and manufacturing operations in a fast-paced environment?
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Scent: Harnessing the full sensory power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.
The role Customer Service, Administration and Operations Coordinator is based in Midrand, South Africa (on-site). Be part of an inclusive, customer-focused, and solution-oriented team where collectively we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
• Manage customer orders in SAP, ensuring accurate order entry, processing, and follow-up from receipt through delivery.
• Monitor order status and delivery progress, partnering closely with production, planning, logistics, and commercial teams to ensure customer expectations are met.
• Address customer inquiries and facilitate the resolution of complaints in a timely and professional manner.
• Maintain accurate operational documentation and records, including customer, invoicing, and order-related documentation.
• Prepare operational reports and key performance indicator (KPI) updates to support business visibility and decision-making.
• Monitor production and inventory transactions, material consumption, stock variances, and operational performance metrics.
• Perform cycle counts, inventory investigations, reconciliations, and month-end closing activities.
• Provide administrative support for production orders, training records, scheduling activities, and production documentation.
• Support warehouse and logistics operations through goods receipt administration, shipment documentation, inventory transactions, and transport coordination.
What Makes You the Right Fit
• Bachelor’s degree or diploma in Supply Chain, Business Administration, Logistics, Customer Service, or a related field.
• Experience in a customer service, supply chain, order management, logistics, or operations support environment.
• Working knowledge of SAP or another Enterprise Resource Planning (ERP) system.
• Strong understanding of order-to-cash, inventory management, and supply chain processes.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong analytical and problem-solving skills with the ability to identify and resolve operational issues.
• Proficiency in Microsoft Office applications, particularly Excel and reporting tools.
• Excellent communication skills with the ability to build effective relationships with customers and internal stakeholders.
• Fluent English communication skills, both written and verbal.
How Would You Stand Out?
• Experience within the fragrance, chemicals, manufacturing, or fast-moving consumer goods industry.
• Knowledge of warehouse, production planning, or inventory control processes.
• Continuous improvement mindset with the ability to identify opportunities to enhance service and operational efficiency with a confident and decisive approach to process improvement.
Why Choose Us?
• Opportunity to work within a global leader in scent innovation and manufacturing.
• Exposure to end-to-end supply chain, customer service, and operational processes.
• Professional onboarding and continuous learning opportunities.
• Access to global expertise, systems, and cross-functional collaboration.
• Competitive compensation and benefits package.
• Hybrid working environment that enables flexibility and work-life balance.