Guest Relations Host/Receptionist Wanted in Cape Town at Home Suite Hotels
We’re a boutique hotel brand with comfy king-size beds, ocean views, rooftop pools, and the occasional wagging tail at reception. You’ll find us in prime spots across Joburg and Cape Town, offering guests that sweet spot between laid-back comfort and top-tier service. It’s luxe without the fuss.
The Role
As our Front of House Host, you’re not just welcoming guests. You’re setting the tone for their entire stay. From pre-arrival planning to check-out smiles, you’ll make sure every detail hits just right. That means:
- Sending pre-arrival messages and confirming bookings with our offsite reservations team
- Double-checking guest profiles and personalising stays
- Making sure payments are in and accounts are settled
- Welcoming guests with warmth and helping them feel at home every time
- Handling queries and solving problems on the fly
- Keeping rooms and keys ready at the right time
- Knowing our hotel info and local tips like the back of your hand
- Updating the team and Hotel Manager on anything that needs attention
- Living the Home Suite Hotels brand in every interaction
- Jumping in wherever needed. It’s a team thing
- Following our policies and making sure the details are done right
You’ve Got:
- A warm, genuine vibe and love for people
- A great eye for detail and a can-do attitude
- Strong communication skills
- A flexible mindset. You’re cool with late shifts or early starts
- A love for teamwork and a willingness to roll up your sleeves
- A real soft spot for dogs (they’re kind of our thing)
Nice to Have:
- Hospitality qualification – advantageous
- 1 year in a similar guest-facing role
How to Apply:
Please send your CV and a brief cover letter (subject line: FRONT OF HOUSE HOST) outlining your experience to: [email protected]
Application Deadline: 22 February 2026
