Customer Service Logistics Agent Job Vacancy in Midrand at First Technology
Are you passionate about customer service, problem‑solving, and working in a dynamic logistics environment? We are looking for enthusiastic and motivated individuals to join our team as Logistics Agents. This is an excellent opportunity for someone looking to kick‑start their career in customer support and logistics.
Key Responsibilities
Customer Assistance
- Respond to customer enquiries professionally and timeously.
- Provide clear, accurate information on products, services, and policies.
Issue Resolution
- Listen actively to customer concerns, analyse the situation, and provide practical solutions.
- Resolve issues efficiently while maintaining high service standards.
Communication
- Engage with customers through phone, email, and other communication channels.
- Ensure all communication is courteous, clear, and professional.
Documentation
- Record customer interactions, issues, and resolutions accurately.
- Maintain documentation that supports internal reporting and collaboration.
Complaint Handling
- Assist dissatisfied or frustrated customers with empathy and professionalism.
- Focus on restoring customer confidence and satisfaction.
Escalation
- Identify complex issues and escalate them to the relevant senior staff or departments when necessary.
Customer Satisfaction
- Build rapport with customers and understand their individual needs.
- Deliver personalised and positive customer experiences.
Continuous Improvement
- Provide feedback and insights based on customer interactions to improve processes, service delivery, and product offerings.
Minimum Requirements
- Matric / Grade 12
- Good communication skills (verbal and written in English)
- Customer‑centric attitude
- Problem‑solving ability
- Basic computer literacy
- Willingness to learn and grow
