CLINICAL PRACTICE & PATIENT EXPERIENCE COORDINATOR WANTED IN DURBAN AT DR MURA HEALTH

Dr Mura Health is looking for an exceptional, highly organised and patient-focused individual to join a growing private medical practice and future therapeutic lifestyle programme.

This is not a conventional receptionist or general administrative position.

The successful candidate will become an important patient-facing and operational member of the practice, helping ensure that patients are well informed, supported and followed up while also coordinating administrative and clinical-practice workflows.

The role will involve working closely with a busy anaesthetist in the hospital environment and will later expand into patient coordination for a developing therapeutic nutrition and lifestyle programme.

Key responsibilities

• Coordinate patient appointments, preoperative assessments and follow-ups
• Ensure required patient information, forms and documentation are available
• Follow up outstanding patient matters and close communication loops
• Liaise with patients, doctors, hospital staff and practice personnel
• Provide patients with approved general preoperative and procedural information within appropriate scope
• Identify clinical questions requiring clinician input and escalate them appropriately
• Support patients who may be anxious or uncertain about their care
• Coordinate practice-room activities and patient flow
• Manage patient communications by telephone, email and messaging
• Assist with administrative tasks, records and paperwork
• Support Discovery Days, follow-up visits and patient coordination for future therapeutic programmes
• Travel between clinical and practice sites where required
• Assist, where appropriate, with collection or delivery of programme materials and patient meal packages
• Maintain excellent confidentiality and professional standards

Requirements

The ideal candidate should be:

• Mature, intelligent and highly organised
• Exceptionally articulate and confident when speaking with patients
• Warm, welcoming and professional
• Excellent at following tasks through to completion
• Comfortable working in hospitals and clinical environments
• Able to manage several competing priorities calmly
• Strong in written communication
• Discreet and trustworthy with confidential patient information
• Comfortable interacting with anxious patients, families and healthcare professionals
• Fluent in English
• Fluency in isiZulu or another relevant local language would be highly advantageous

Computer and digital skills

Candidates should have strong computer and digital literacy, including:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Outlook/email
• Spreadsheets
• Electronic records
• Online forms
• Shared documents and digital administrative systems

Familiarity with modern AI tools and the ability to use AI responsibly to improve administrative efficiency, communication and workflow would be highly advantageous.

Driving requirement

• A valid driver’s licence and demonstrated, confident independent driving experience are required.
• The role will involve travel between clinical/practice sites and may include collection or delivery of programme materials and patient meal packages.
• Access to a personal vehicle would be advantageous but is not essential, as a programme vehicle may be available for work-related duties.

Highly desirable experience

• Healthcare, medical-practice, nursing, patient-liaison, hospital administration or similar experience is strongly preferred.

Important scope note

This role does not replace the treating clinician.

The coordinator will not independently:

• provide medical diagnoses
• make treatment decisions
• obtain medical consent on behalf of a doctor

The role is to provide approved information, support the patient journey, coordinate care and ensure that clinical questions reach the appropriate healthcare professional.

How to apply

Please email the following to murahealth@gmail.com:

• Your CV and relevant qualifications
• A short written introduction explaining why this role interests you
• A 2–3 minute video introduction covering:
• who you are and your professional background
• why this patient-facing role interests you
• how you would approach an anxious patient who is confused about what will happen in hospital, while recognising which questions should be referred to the doctor

The video is an important part of the application and will help us assess communication style and patient-facing suitability.

Email subject:
APPLICATION – Clinical Practice & Patient Experience Coordinator – [Full Name]