Client Success Agent Wanted in Cape Town at Yoyo | Hybrid Schedule
Our mission is simple: to delight people in every connection they have with our brand.
We delight our clients by helping them grow.
We delight their customers through every seamless reward and voucher we distribute.
And we delight our people by building a team that thrives, grows, and succeeds together.
Each of these matters equally. Because sustainable success comes from creating value at every touchpoint.
We’re a high-energy, passionate team that believes in lifting one another up. We create an environment where positivity, accountability, and collaboration fuel performance. Here, egos are left at the door – what matters is learning fast, working together, and winning as a team.
WE’RE ON THE LOOKOUT FOR
A product-led, data-driven, and client-focused Client Success Agent to join our Commercial Retail Team. In this role, you’ll be instrumental in building strong, long-lasting client relationships, driving account growth, and helping clients get the most out of Yoyo’s innovative digital products. You’ll own end-to-end client relationships, guide adoption and usage, and identify up-sell and cross-sell opportunities while collaborating across Product, Finance, Legal, Business Development, and Operations to deliver seamless onboarding, campaigns, and integrations.
You’ll thrive in this role if you are a commercially sharp, tech-enabled relationship leader who excels in fast-paced, high-ownership environments.
THE IDEAL CANDIDATE
- Customer-obsessed – passionate about tech and fintech, delivering measurable impact.
- A confident communicator – able to influence senior stakeholders, navigate critical conversations, and translate insights into actionable business value.
- Growth-focused – spotting opportunities to optimise, up-sell, and expand client accounts.
- Proactive and delivery-driven – takes initiative, drives projects forward, and meets deadlines without compromise.
- Calm under pressure – manages escalations and competing priorities with composure and focus.
- Operationally sharp – understands processes, integrations, and cross-functional dependencies for seamless client success.
- Accountable and collaborative – owns outcomes while partnering effectively across teams.
WHY WORK AT YOYO
At Yoyo, you’ll work at the cutting edge of digital vouchers, loyalty, and rewards – surrounded by passionate, high-performing people. We invest in our team’s growth, wellbeing, and happiness through:
- Flexibility & Balance – hybrid working model, and generous leave policy.
- Security & Rewards – Discovery Health group risk insurance, Zuzo employee reward scheme, and clear growth opportunities.
- Learning & Development – access to continuous learning and exposure to innovative products.
- A Workplace You’ll Enjoy – on-site barista, subsidised healthy meals, weekly socials, and annual family-friendly events.
- Our Values in Action – be customer-centric, a passionate team player, an owner of your work, world-class at speed, and curious and creative.
Duties and Responsibilities
WHAT YOU’LL BE DOING
- Sales and Client/Partner Services (External)
- Drive client and partner growth by leading engagement, strengthening strategic relationships, delivering insight-led reporting, and ensuring seamless onboarding and integrations.
- Campaigns and Rewards
- Lead the successful implementation, optimisation, and growth of client campaigns and rewards programmes, driving activation, managing escalations, and identifying up-sell and cross-sell opportunities across accounts.
- Reporting
- Deliver regular product usage reporting and actionable insights, leveraging data to identify trends and unlock future growth opportunities.
- Billing and Forecasting
- Own account forecasting and billing accuracy, tracking key metrics, maintaining revenue forecasts, and ensuring timely, client-approved invoicing for Finance.
Minimum Requirements
- We’re looking for someone who combines client focus with commercial and technical skill :
- Relevant tertiary qualification in Account Management, Marketing, Project Management, or related field.
- 3–5 years’ experience in account management, ideally with retail or medium-to-enterprise clients.
- Proven track record of managing complex client portfolios and successfully launching projects or campaigns.
- Strong understanding of accounts, sales processes, and commercial metrics.
- Experience in a digital or technology-driven environment.
- Ability to navigate project management processes, software development lifecycles, and technical integrations.
- Exceptional client service and account management skills, with attention to detail and delivery excellence.
