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Sales Support Coodinator Job Opportunity in Johannesburg at Teraco Data Environments

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Provide assistance to the sales team to ensure customers are satisfied with the sales departments performance. A Sales Support Coordinator performs administrative tasks to support the sales team and help them to gain and keep customers. The Sales Support Coordinator will also respond to customer complaints and queries and will ensure that all orders are processed in a timely manner.

Job Description

PURPOSE OF THE ROLE

Provide assistance to the sales team to ensure customers are satisfied with the sales department’s performance. A Sales Support Coordinator performs administrative tasks to support the sales team and help them to gain and keep customers. The Sales Support Coordinator will also respond to customer complaints and queries and will ensure that all orders are processed in a timely manner.  Complete administrative duties for the sales team, such as scheduling appointments, answering customers’ questions and informing customers of their order statuses. Work together with the Sales Support Specialist to successfully develop and control the sales processes & systems in support of the overall sales effort to win new business and support existing clients.

MAIN FUNCTIONS OF THE JOB

Lead generation support

  • Attending to incoming leads in CRM
  • CRM Portal Management
  • Research and assigning of leads by vertical to Sales Execs
  • Keep record of inbound and outbound leads

CRM

  • Management and maintenance of CRM Data
  • Update price increase on opportunities
  • Ensure that customer information is up to date in CRM
  • Ensure all client details remain up to date on the CRM system      

Client support

  • Attending to client queries
  • Investigation and resolution of client queries through interaction with all stakeholders, internal and external
  • Generation of all paperwork pertaining to assigned accounts

Sales Team support

  • Support of the day-to-day activities of Sales team
  • Raising MSA’s and raising new business Service Orders (Cabinets/ Power and Satellite)
  • Sales/Operation meeting minutes and actions capturing
  • Scheduling meetings and sales appointments
  • Custodian between Sales and Service Delivery Manager (SDM)

Job Requirements

SKILLS REQUIREMENT

  • Good communication skills; written and oral.
  • Strong administration and co-ordination skills
  • Strong Numerical skills
  • Meticulous and Analytical
  • Active listening – ability to understand requirements
  • Good ability to collaborate with Managers in designing effective presentations
  • Proactive problem solver
  • Process driven with the ability to balance the need for strict processes and the need to put clients first
  • A team player who realises their role in the bigger goal of the team and company
  • Creativity and ability to identify areas of improvement
  • Conducts self professionally, exhibits high levels of tolerance and patience
  • Responsible for continued learning and self-development

QUALIFICATIONS AND EXPERIENCE

  • Minimum Matric qualification
  • At least 2 years experience in sales process oversight and sales support
  • Proven sales CRM/systems experience
  • Proven experience in data analysis and generation
  • Proven experience in client facing interactions
  • Extensive knowledge of Word, Excel (pivot tables, graphical representation) and Powerpoint features
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