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Remote Customer Experience & Operations Associate Job Vacancy at Arlo Skye | R22000 p/m

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Customer Experience & Operations Associate for a premium luggage brand founded by Louis Vuitton and Tumi alumni. Remote, South Africa-based, 8 hrs/day on Miami business hours. You’ll own customer support (Gorgias), order fulfillment (ShipStation), returns (Loop), and light admin — working directly with the founder. $1,200–$1,500 USD/month. Bachelor’s degree required. Apply with resume + 2-min video to [email protected].

About Arlo Skye

Founded by Louis Vuitton and Tumi alumni, Arlo Skye makes premium luggage and travel accessories for the design-obsessed. Featured in Vogue, The New York Times, Condé Nast Traveler, and The Wall Street Journal. Partners include Audi, MoMA Design Stores, and Auberge Resorts.

We’re a lean DTC brand based in Miami. You’ll work directly with the founder — no layers, no bureaucracy.

Who You Are

  • → Meticulous — you catch details others miss
  • → Self-directed — you don’t wait to be told what to do
  • → Excellent written English (native or near-native) — nuance matters
  • → Calm under pressure
  • → Tech-comfortable — you pick up new tools fast
  • → Reliable — you show up on time, every day

What You’ll Do

  • Customer Experience (3–4 hrs/day) → Own all Gorgias tickets: email, chat, and social inquiries end to end → Process returns and exchanges via Loop Returns → Handle warranty claims, damaged shipments, and lost package escalations
  • Order Fulfillment & Logistics (1–2 hrs/day) → Manage order processing and shipping through ShipStation → Monitor fulfillment status, flag delays, coordinate with 3PL partners
  • Operations & Admin Support (2–3 hrs/day) → Calendar management, expense tracking, booking logistics → Wholesale order coordination and inventory tracking → Ad hoc projects — research, data entry, vendor follow-ups

Requirements

  • → Bachelor’s degree required
  • → Based in South Africa
  • → Own laptop + dedicated, quiet workspace with strong internet and good lighting (no cafés)
  • → Proficient in Google Workspace (Docs, Sheets, Gmail, Calendar)
  • → Available Miami business hours (EST/EDT), Mon–Fri, 8 hrs/day
  • → Shopify, Gorgias, or ShipStation experience is a plus

How to Apply

Email [email protected] with subject line “CX Associate — [Your Name]”

Include:

  • Your resume
  • A 2-minute video introducing yourself and explaining how you’d handle a customer who received a damaged suitcase (Loom, YouTube, Google Drive — whatever works)

Applications without a video will not be reviewed. This posting closes in 72 hours.

Email [email protected] with subject line “CX Associate — [Your Name]”
Include:Your resume | A 2-minute video introducing yourself and explaining how you’d handle a customer who received a damaged suitcase (Loom, YouTube, Google Drive — whatever works)

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