Remote Care Concierge Coordinator Job Vacancy at Techloom Global | R13500 p/m

TechLoom Global connects industry-leading companies across various sectors with top-tier global talent. We offer flexible staffing solutions tailored to specific needs, whether for part-time resources or fully-staffed departments. Our expertise spans sales development, product development, and lead generation. We deliver the right professionals to drive your business success in today’s dynamic and competitive landscape.

Role Description

• We are seeking a Virtual Care Concierge Coordinator to support a U.S.-based behavioral health organization. This is a non-clinical, administrative role that plays a critical part in the patient experience through scheduling, communication, and accurate system management.
• You’ll work closely with internal teams and providers in a fully remote, async-first environment, where clear documentation, proactive communication, and ownership are essential.
• This role is ideal for someone with early experience in healthcare administration who is detail-oriented, reliable, and comfortable working independently in a fast-paced, mission-driven setting.

Responsibilities:

• Schedule, confirm, and manage patient appointments.
• Respond to patient inquiries via email and live calls.
• Maintain accurate and up-to-date records within the Electronic Health Record (EHR) system.
• Support intake, rescheduling, and administrative follow-ups as needed.
• Ensure all communications and documentation comply with HIPAA and healthcare privacy standards
• Maintain organized internal documentation and notes
• Assist with internal reporting and data tracking to support operational visibility.
• Collect and verify necessary information (e.g., insurance, pre-visit assessments) ahead of upcoming appointments

Qualifications:

• 1–2 years of experience in a healthcare administrative or patient services
• Strong written and verbal English communication skills
• Solid understanding of HIPAA compliance and patient confidentiality
• Comfortable working with Microsoft Office
• Ability to work independently in a remote, async-first environment
• Exposure to behavioral health or mental health settings strongly preferred

Hands-on experience with:

• Appointment scheduling
• Patient communication (email and phone)
• Electronic Health Record (EHR) systems
• US Insurances

💲 Compensation: $600-800 USD/month, depending on experience

Requirements added by the job poster

• Working in a remote setting
• Can start immediately
• 2+ years of work experience with U.S. Health Insurance Portability and Accountability Act (HIPAA)