Johnson Controls is Hiring a Customer Support Administrator in Johannesburg

Johnson Controls South Africa is seeking a detail‑oriented Customer Support Administrator to support our service operations and ensure a smooth, professional customer experience.

How you will do

• Handle customer inquiries via phone and email with accuracy and professionalism.
• Log, track, and manage cases using JCI’s CRM and ticketing systems.
• Coordinate with internal teams to support issue resolution and follow‑up.
• Maintain accurate records of customer interactions and service requests.
• Provide clear product and service information to customers.
• Support administrative tasks that enhance customer service efficiency.

What we look for

• Experience in customer service, service administration, or a similar role.
• Strong written and verbal communication skills.
• Proficiency with CRM/ticketing tools and MS Office.
• High attention to detail and strong organisational skills.
• Customer‑focused mindset with solid problem‑solving abilities.
• Ability to work independently and collaboratively in a fast‑paced environment.