How to apply for a Remote Job for WebAfrica South Africa
About the Company
Webafrica was founded in 1997 in Cape Town, South Africa. The company is service-based, providing many South Africans with fast and reliable Fibre internet and Fixed LTE.
Webafrica had offices in Cape Town and Johannesburg but, from May 2022, has become a ‘work-from-home business model’. They were one of the first Internet Service Providers (ISPs) in South Africa to go fully remote.
The company is run by a Board and group of Shareholders who have previously worked in renowned local and international companies such as Storm Telecom, Teraco, Smartcom, and Host Europe Group.
Types of Jobs They Hire
Webafrica specialises in hiring various roles for their different departments. Some of the departments include sales, operations, internet access, DevOps and cancellations and retentions.
Current roles are as follows (but not limited to):
- Senior RPA Developer
- Cancellations and Retentions Agent
- Inbound Sale Representative
- Outbound Sales Representative
- Technical Support Agent
- Order Fulfillment Contacts Agent
Locations they hire from
Webafrica seems to hire South Africans exclusively. The website does not specify; however, after a quick LinkedIn search, I found that a vast majority of individuals who work at Webafrica are South African. Also, the location for all the job roles is South Africa. That may be a good indication that they are proudly South African.
Qualifications & Experience Required
These are specific to the job you apply for. Webafrica is an ISP, so you should expect that many of the roles will be technical. Since the company is a service provider, they will require staff to sell the service, which is commonly referred to as sales.
For a role in sales, internet access or cancellations and retentions, you will need to have a matric certificate, customer service/ call centre experience and an understanding of ISP networks. (This is what I got after comparing the similarities of these roles, but each role will have precise additional requirements).
A role in DevOps will require a degree or diploma in Computer Science, more than five years of experience working as an RPA developer, and three or more years working as a software experience. There is a lot of programming and software familiarity and expertise that is vital for a role of this calibre.
Tools & Materials that are required
Webafrica does not mention the need for specific tools or materials in any of the roles. In fact, the careers page explicitly says that Webafrica employees will receive complimentary internet access at their homes, along with any necessary hardware and software. What a lovely perk! Below, I will list more pros of being employed by Webafrica.
Pros of working for Webafrica
As you can see above, Webafrica has some significant selling points, such as 100% remote working and all relevant hardware, plus free internet access. Let’s go through more.
Free Healthcare:
Health insurance in South Africa is expensive. Webafrica provides cost-to-company medical aid through Discovery Health. The company values its employees’ health, and it is noted that Discovery Vitality is also included – if you’re familiar with Vitality, then you know this is absolutely wonderful!
Wellbeing check-ins:
While working from home can be beneficial in many ways, there are some downsides, such as being isolated with no co-worker banter or socialising during the week. For some personalities, this can lead to a downward spiral. Webafrica provides free mental health counselling sessions, education in mental wellbeing and regular check-ins to see how you are coping.
Further your studies:
Webafrica is passionate about advancing your career with the company. If you decide to enrol for a short course or degree, Webafrica pays for the expense. In addition to that, Webafrica provides paid study leave.
Work, play and reward:
Webafrica incentives include fun and engaging team-building events where employees can bond with their coworkers and win monthly prizes.
The company offers bonuses of up to 20% of your annual cash salary back in quarterly bonuses.
The ‘All-out Customer Experience’ (ACE) is a program where top performers who find their names on the leaderboard are rewarded with travel vouchers, among other things.
Cons of Working for Webafrica
Webafrica boasts a great deal of pros, but after doing a deep dive into some Glassdoor and Indeed reviews left by current and past employees of the company, we can see that there are a few things that could be improved. Please be advised that this is based on individual experiences, and no further details have been provided.
Inadequate communication between management:
When working remotely, this is understandable, as communication will always be done over the phone or email. There could be delays, miscommunication and even instances where communication gets lost in inboxes. Nevertheless, it must be uncomfortable for subordinates to not be in the loop.
Not enough women on tech teams:
A current employee has stated that there is one woman in a team of 15 people. This shows that there needs to be more diversity at Webafrica. It might even be quite daunting for some ladies to be working with a team made up of only males.
Application Process
- Find the job that you are interested in and meet all the requirements on the Webafrica careers page.
- Select ‘view position’, and you will be taken to a new page for the application process.
- Click on ‘application’, where you will need to fill out the information required.
- The information includes:
- Personal information
- A profile overview of your experience and education
- A cover letter
- ‘Yes’ and ‘No’ questions pertaining to the position you have applied for
- Submit your application once everything has been answered.
Webafrica has some serious potential for those who are experienced within the ISP industry and enjoy the benefits of working from home.
- Customer Care Specialist for Tax Goddess | Remote SA – US Hours
- Technical Support Specialist for GoCanvas | Remote SA (4PM TO 12PM)
- Administrator Intern for African Eagle Waste Management | Onsite Jhb
- Personal Assistant & Social Media Manager for Bytelabs | Remote SA
- Client Solutions Associate for Factset | Remote SA
