Hotel Receptionist Wanted In Johannesburg At Apollo Hotel

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Work area: Ferndale, Randburg

Key Responsibilities

Guest Services: Welcome guests, verify registration details, assign room keys, and provide an excellent first impression.
Reservations & Bookings: Manage incoming booking requests, modifications, and cancellations via phone, email, or online systems.
Answer switchboard calls, route messages, and respond promptly to guest inquiries regarding amenities and local attractions.
Billing & Administration: Process credit card and cash payments, create invoices, and maintain accurate ledger records.
Financial Auditing: Reconcile all daily transactions, sales, cash and credit card payments to ensure audit balance.
End of day Processing: (PMS) to close one business day and open the next.
Cross-Departmental Coordination: Communicate room status and requests with housekeeping and report maintenance issues to ensure rooms meet quality standards.
Problem Solving: Actively listen to guest concerns, troubleshoot issues, and provide timely, professional solutions to ensure customer satisfaction.

Min. 2 years working experience in Hotel industry as Receptionist
Proficiency with hotel Property Management Systems (PMS), such as Semper or Nightsbridge or equivalent scheduling software. Strong Computer literacy skills in terms of MS Office
Strong communication, multitasking, and problem-solving abilities
Basic math and cash-handling skills
Experience with Hotel online Portals such as Booking.com, Expedia, Agoda
Must be able to work Night shifts: 14:00pm to 22:00pm OR 22:00pm to 07:00 Weekends and public holidays.
Candidate must live around Randburg or near the Ferndale area. (This is not a live in position)
Must have own reliable transport
Position is for immediate available only
Only reliable candidates with Hotel Receptionist background with references and live near Ferndale, Randburg will be considered

If you meet these requirements email your CV to Attention: Ellouise

Requirements: Only if you worked in the Hotel industry