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First Technology is Hiring an Administrator Assistant in Midrand

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The Administrator Assistant is responsible for providing administrative and operational support to the AV Solutions Administrator to ensure the efficient coordination of projects, stock management, customer repairs, and service related activities. 

The role plays a key part in maintaining accurate records, coordinating logistics, managing documentation and signoffs, and supporting service delivery processes to ensure a high level of customer satisfaction and operational efficiency.

Key Responsibilities

Order Processing & Procurement

  • Process customer and internal orders accurately and within required timelines.
  • Assist with the procurement of external stock and equipment for projects.
  • Follow up on supplier quotations, purchase orders, and delivery schedules.
  • Maintain accurate records of orders and procurement activities.

Stock & Logistics Coordination

  • Coordinate and arrange the delivery of stock and equipment to customer sites.
  • Track deliveries and ensure timely receipt of stock.
  • Liaise with suppliers, couriers, and internal teams regarding delivery requirements.
  • Assist with stock allocation and inventory administration.

Documentation & Sign-Off Management

  • Manage and maintain stock delivery sign-offs and installation completion documentation.
  • Ensure all project documentation is accurately completed, filed, and stored.
  • Follow up on outstanding customer acknowledgements and sign-off documents.

Customer Repairs Administration

  • Log, track, and coordinate customer repair requests.
  • Liaise with customers, suppliers, and technicians regarding repair progress.
  • Maintain accurate repair records and provide status updates when required.
  • Ensure repairs are processed in accordance with company procedures and service expectations.

SLA Administration

  • Monitor and manage Service Level Agreement (SLA) administration requirements.
  • Track response and completion times to support SLA compliance.
  • Generate reports and update records relating to service delivery activities.
  • Escalate concerns where SLA commitments may be impacted.

Administrative Support & Record Keeping

  • Maintain filing systems, both electronic and physical.
  • Ensure accurate record keeping and documentation management.
  • Assist with generating reports, updating spreadsheets, and maintaining databases.
  • Provide general administrative support to the AV Solutions team as required.

Requirements

Qualifications

  • Grade 12 / Matric (Essential).
  • Relevant Administrative or Office Administration qualification (Advantageous).

Experience

  • 1-3 years’ administrative experience in a project, logistics, procurement, service, or technical support environment.
  • Experience with order processing and supplier coordination.
  • Experience maintaining records and administrative documentation.
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