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Debt Collections for IWG | Remote SA (AFTERNOON WORK)

Collections Specialists (6 MONTH CONTRACT)  Remote 

This job is for you if you have the following;

  • *Excellent communication skills.
  • *Determination and resilience.
  • *Previous experience in a credit control or phone-based customer service job.

What you will do

  • Make calls and send emails to US customers
  • Collect payments from customers
  • Resolve disputes.
  • Negotiate payment plans and settlement agreements.
  • Explain IWG payment policies to customers.
  • Investigate cases for small claims against non-paying customers.
  • Engage and support external debt collection agencies.
  • Take responsibility to bring all cases in the portfolio to a conclusion.
  • Track case status and ensure all systems are updated.
  • Perform other duties and projects as assigned.

You                          

Consistently exceeding targets will come naturally to you, as you will have the following behaviours;  

  • Good negotiation skills, able to think quickly and handle objections.
  • Resilient and able to stay calm when under pressure.
  • Excellent attention to detail, completes all tasks.
  • Ability to work proactively and use your own initiative.

You must be fluent in English, own a laptop and have back up , UPS or solar power in case of outages to be considered for this job.  If you do not have a back up power source and live in an area affected by outages you must live within a commutable distance to one of our locations listed below.

Position supports the Debt Recovery Americas team, hours required to work:  2:00 PM- 11:00 PM SAST (1 hour lunch) 

USE THIS BUTTON TO SEND YOUR PROFILE FOR THE REMOTE DEBT COLLECTION ROLE

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