Customer Service Specialist Job Opportunity in Johannesburg at Sofa Symphony

Sofa Symphony is a company dedicated to crafting high-quality, comfortable, and stylish furniture to enrich homes and living spaces. With a focus on exceptional customer service, the company is committed to providing seamless shopping experiences. Sofa Symphony prides itself on its innovative designs, affordable pricing, and customer-centric approach. We are passionate about creating a welcoming environment for both customers and employees.

Role Overview

The successful candidate will serve as the first point of contact for our customers and play an important role in ensuring a smooth customer journey from enquiry through to delivery. This position offers exposure to customer service, sales support, social media marketing, logistics coordination, and general business operations.

Key Responsibilities

• Customer Service & Sales Support
• Welcome and assist walk-in customers at our factory showroom.
• Attend to customer enquiries in person, telephonically, via WhatsApp, email, and social media.
• Provide product information and quotations.
• Capture customer orders accurately and maintain records.
• Follow up with customers regarding order progress.
• Build and maintain positive customer relationships.
• Order Administration & Logistics
• Coordinate customer deliveries and collections.
• Liaise with production teams regarding order status.
• Ensure customer information and delivery details are accurate.
• Conduct quality checks on completed furniture before dispatch.
• Assist in resolving customer concerns professionally and efficiently.
• Social Media & Marketing
• Respond to social media enquiries and engagements promptly and professionally.
• Create engaging video and photo content for social media platforms.
• Assist in developing and executing marketing campaigns focused on brand awareness and lead generation.
• Identify opportunities to grow the Sofa Symphony online presence.
• Assist with promotional activations, exhibitions, and events when required.
• General Operations
• Source fabrics and materials from suppliers when required.
• Run business-related errands and assist with supplier collections.
• Support management with day-to-day administrative and operational tasks.
• Assist in maintaining a clean, organized, and professional showroom environment.

Minimum Requirements

• Matric (Grade 12).
• Excellent verbal and written communication skills.
• Comfortable using WhatsApp, Instagram, Facebook, and TikTok.
• Basic computer literacy (Google Workspace).
• Strong attention to detail and organizational skills.
• Friendly, professional, and customer-focused personality.
• Ability to multitask and work independently.
• Valid driver’s licence will be advantageous but is not essential.
• Previous customer service, retail, hospitality, or social media experience will be advantageous.

What We Offer

• Staff discount on furniture.
• Performance-based incentives and bonuses.
• Full training and ongoing mentorship.
• Hands-on experience across multiple business functions.
• Opportunity for career growth within a growing furniture brand.
• Monthly data allowance.
• Exposure to marketing, sales, customer service, logistics, and operations.

How to Apply

• Please send:
• Your CV
• A recent photograph
• A short motivation explaining why you would be a great fit for the role
• Applications can be sent to: [email protected]

If you’re passionate about people, social media, customer service, and learning how a growing furniture business operates, we’d love to hear from you.