Customer Service Representative Job Vacancy in Cape Town at Wild Peacock Products | R16000 p/m
We are looking for an exciting, dynamic and driven individual to join our fine foods company as a Customer Service Representative who will be responsible for calling on existing customers on our database for orders and following up on queries. You will report directly to the Customer Service Team Leader. This is an office-based position. Experience in Fine Foods essential (would suit someone with Chef training looking to expand their horizons)
Key Responsibilities:
Achieve a constant reasonable growth rate (within reasonable seasonal parameters) within the following areas:
- Entirely new customers
- Consumption of existing customers
- Product variety of existing customers
- Achieve daily and weekly set customer call rates
- Managing & achieving sales volumes, targets & KPI’s
- Ensuring customer satisfaction
- General admin duties
- Checking orders placed before invoicing and updating daily sales figures.
- Supporting the sales team where necessary with certain tasks and functions.
Requirements:
- Hospitality administrative experience (restaurant, hotel & food experience) a significant advantage. This would suit a Chef looking for a change of scenery
- Able to talk on a technical level about food.
- Must have a minimum of 3 years-experience in the FMCG industry.
- Computer literate
- Strong planning and organisational skills
- Excellent sales track record
- Work well under pressure
- Own transport and valid driver’s license an advantage
Please forward your CV to hr@wildpeacock.co.za if you meet the requirements of this position and would like to apply.
