Customer Service Associate Job Opportunity in Cape Town | The Fieldbar Co.

Three-month fixed-term contract | Three positions available.

One permanent position will be available at the end of the three months. Appointment to that role will be based on performance and the needs of the team.

ABOUT FIELDBAR

We are a Cape Town-based company with global ambitions in premium, design-led outdoor products. Through our FIELDBAR brand, we make products that combine functional technicality, craftsmanship, and bold creativity.

We challenge conventional thinking and set a high bar in everything we do. We value kindness, positivity, and equal opportunities.

We offer the right candidates an innovative, high-growth environment where they can learn, grow, and develop their career paths.

THE ROLE

As a Customer Service Associate, you will serve as a primary point of contact for our customers. The main responsibility is to ensure that customers receive exceptional service and support throughout their interactions with our company.

We are looking for a dedicated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact on customers’ experiences.

The role will report to the Customer Service Manager, working within the customer services team and closely with the sales and fulfilment teams. 

PURPOSE OF THE POSITION

To ensure customer satisfaction by addressing inquiries, resolving issues, and providing support to our customers in a timely and professional manner.

SUCCESS OUTCOMES (FOR THE ROLE)

• Our customer service is responsive and professional.
• Our customer service team uses sound judgement in addressing issues (we don’t hide behind rules).
• Our customer service team always do what they say they will do (we keep our promises)
• Buying from us is a pleasurable experience.
• Our customer service gets better and better over time.
• Our customers tell their friends about the amazing service they received.
• Our customer service team is organised, excellent at what they do and happy and cohesive.

COMPETENCIES: ROLE

• Lots of natural empathy for people (the ability to understand things from another person’s point of view).
• Strong writing skills (free of errors, ability to write in the Fieldbar “tone”)
• The ability to build rapport and positive relationships with customers and colleagues.
• Detail-oriented with excellent organisational and problem-solving abilities.
• Ability to multitask and prioritise workload in a fast-paced environment.
• Willingness to learn and adapt to new technologies and processes.
• Strong administrative skills and capability (comfortable with MS Office, Google Sheets, and Google Docs).

COMPETENCIES: CULTURAL

• Must strive for high standards in everything.
• Must be hard-working, diligent, resilient, resourceful, and efficient.
• Must understand that design in all things (including documents) is important to us.
• Must be curious about the role and what we are trying to achieve as a company.
• Above all, must be KIND.

REQUIRED SKILLS, EDUCATION, AND EXPERIENCE

• Bachelor’s degree or Diploma in a related field of study.
• Strong Proficiency in Google Workspace applications, specifically Google Sheets and Google Docs. Experience with Zendesk (optional).

This is an ONSITE position, and you will be expected to come into our office in Woodstock, Cape Town, during the majority of your working hours.

Basic salary: R12,500 per month

Apply by sending your CV to jobs@fieldbar.com