Customer Service And Implementation Specialist For Plumm | Remote SA | Job Search Site For South Africa & Career Advice 2024

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We are on the lookout for a talented Customer Service and Implementation Specialist to join our ambitious team.

Key Responsibilities:

– Client Engagement: Act as the primary contact, swiftly addressing client needs and resolving issues with a proactive approach.
– Product Expertise: Become the go-to expert on our platform, guiding clients through seamless implementations and offering ongoing support.
– Relationship Management: Develop and nurture strong client relationships to ensure high satisfaction, loyalty, and long-term retention.
– Problem Solving: Anticipate and identify potential issues, delivering creative and effective solutions to maintain client trust.
– Collaboration: Partner with internal teams to incorporate valuable client feedback into product enhancements and service improvements.
– Tech Savvy: Quickly adapt to new software, assisting clients in overcoming technical challenges with ease.

– Experience: Proven experience in managing B2B customer services, and handling product-related services, with a strong understanding of the product. Experience in customer-facing roles, ideally within HR platforms, tech startups, or operations.
– Communication: Excellent written and spoken English skills, with the ability to clearly communicate complex concepts to clients.
– Customer-Centric: A positive, cheerful personality with a strong focus on understanding and meeting customer needs.
– Self-Starter: Highly motivated and able to work independently, taking initiative to address challenges as they arise.
– Problem Solver: Demonstrated problem-solving abilities, remaining calm and effective under pressure.
– Tech Proficiency: Quick to learn new technologies; familiarity with HubSpot and task management software is a plus.
– Familiarity: Experience with knowledge bases, creating articles, and working with AI chatbots.
– Flexibility: Willingness to adjust working hours as needed to accommodate varying client needs.

– Competitive Salary: A highly attractive compensation package with significant room for career growth.
– Hybrid Work Model: Will comprise of 2 days in the office and 3 days at home every week, allowing you to manage your time and work environment effectively.
– Generous PTO: Enjoy 25 days of annual leave, with an additional day off to celebrate your birthday.
– Additional Leave: There are also 8 bank holidays, plus additional holidays according to the company policy.
– Career Growth: Commitment to continuous learning and professional development, with clear opportunities for progression.
– Team Environment: A supportive culture that values autonomy, collaboration, and regular social activities.
– Culture & Wellbeing: A transparent and empowering work environment with a strong focus on overall wellbeing and employee ownership.