Travel Support Coordinator for GVI | Hybrid CT (R20000 p/m)

One third. That’s the chunk of life you’re giving to your work – so let’s make it count. 

At GVI, you get the rare opportunity to transform your career from something that just pays the bills into a profession that impacts the future of our planet.

As a Travel Support Coordinator, you’ll need a range of different strengths to succeed: detail orientation, the ability to multitask and prioritise effectively, excellent written and verbal communication, a customer-centric mindset, and an innate ability to problem solve on the fly. This combination of skills and attributes will allow you to effectively assist our participants as they prepare for the trip of a lifetime to one of our global destinations. 

💡 Ever heard of a role that checks ALL of these boxes?

☐ 80% remote (office days just once a week).

☐ Build relationships with participants all over the world.

☐ Be part of a global team of changemakers – all connected by the common goal of do good, better.

☐ Opportunities for travel, as well as internal growth and development.

🎓About the role

The Basics

• Start date: January 2025 or ASAP
• Location: Cape Town, South Africa
• Type of role: Hybrid
• Hours of work: Flexible working hours, shift-based schedule, and alternating Saturdays with 8.5 hours per day
• Remuneration: R20 000 gross per month CTC

The Specifics

As a Travel Support Coordinator, you will be the main point of contact for GVI participants as they prepare to volunteer, intern, or study abroad with GVI. You’ll ensure a seamless experience from start to finish, providing logistical support, processing payments, updating systems like Salesforce, and responding to emergency situations with calm expertise. You will use a combination of email, phone calls and WhatsApp, and you’ll work shifts across different time zones in a hybrid office/remote environment.

But it doesn’t stop there — this role is the perfect space to enter the business if you’re keen to get broad exposure and grow your career at GVI.

💼Day-to-day Responsibilities

• Keep track of participant accounts and ensure all systems (like Salesforce) are up to date.
• Process payments, track overdue amounts, and ensure everything runs smoothly behind the scenes.
• Stay in the know about our amazing locations and programs—becoming a go-to expert for participants.
• Ensure that every participant is fully prepared, from providing welcome packs to scheduling and presenting webinars.
• Collaborate closely with our global field teams to keep everything in sync.
• Assist with emergency support calls and be the guiding voice participants and parents need.
• Handle administrative tasks with speed and accuracy, always keeping customer experience top of mind.

✅Your superpowers (Requirements)

We’re looking for someone who is ready to step up, learn, and contribute meaningfully. Here’s what we value:

• You’ve got experience in sales support or customer service and can handle international clients with ease.
• You’ve got the skills to handle international clients with ease.
• You are an exceptional communicator, whether verbally or in writing, you excel in clear, effective communication.
• You’re confident and professional on the phone, handling calls with clients and participants effectively and with clarity.
• You are unbelievably detail-oriented and focused on excellence, but can also work at pace.
• You excel in building and maintaining strong relationships with clients, proactively sharing relevant additional add-ons and further information to help them enhance their experience and get the most out of their trip.
• You’re independent, but love working in a team—supporting each other to achieve common goals.
• You take initiative in your personal and professional growth, continuously seeking new knowledge and skills to improve your performance and adapt to changing environments.
• You’re organized, cool under pressure, and can manage multiple demands like a pro.
• You thrive in an innovative, fast-paced environment, and tend to see the glass half full.
• You’re tech-savvy – CRM experience (Salesforce is a plus) and comfortable with Google Suite.
• Flexibility with working hours (we’re global, so shifts vary).

✨The Extra Shine: (Nice to haves)

• You’ve volunteered or traveled abroad (or plan to!)
• You have experience working with young people or in the travel industry
• You’ve worked with international teams before
• Office or administrative experience
• A qualification in business, administration, or tourism
• Proven passion for making a positive impact