Remote Order Fulfilment Processing Agent Job Vacancy in SA at Webafrica
Are you detail-oriented with a knack for seamless administrative processes? We are seeking an Order Fulfilment Processing Agent – Admin for a 12-month fixed-term contract to join our dynamic team at Webafrica!
This role is ideal for someone who thrives in a fast-paced environment, loves to tackle challenges, and is passionate about providing excellent support to our order fulfillment operations.
An individual with a keen (almost physic) sense of reading customer needs before they happen and ensure that actions are taken effectively to meet these needs through operations.
The right candidate will be pivotal in ensuring that all transactions and processes are executed smoothly.
Ready to make a significant impact in our team? Let’s connect!
Requirements
Minimum Requirements
- Grade 12
- Knowledge of call centre/customer operations and technology
- Administrative and reporting skills
- ISP experience
- MS Excel – intermediate will be an advantage
What will you be doing, exactly?
- Ensure high priority in delivering service excellence in both themselves and the team that is in line with our established quality assurance standards
- To provide satisfactory resolutions to customer issues escalated from the Contact Centre Agents
- Contact clients for additional information where required
- Dealing with irate client call backs/escalations
- Process new orders on different portals and manually where required
- Follow up on manual orders
- Forming strong relationships with suppliers
- Processing of reconnections and track towards activations
- Supporting the operations team to ensure that team’s objectives are reached
- Social media complaint resolutions and dispute handling
- Resolve customer queries, complaints and objections including third party escalations
- Attending third party provider meetings (related to the brand being managed)
· Processing of recons with understandable feedback on a daily basis for each brand managed
