Remote Medical Industry Receptionist Job Opportunity in South Africa at Unbottleneck
Virtual Ophthalmic Medical Receptionist (Fully Remote for US Client)
We are looking for a Virtual Ophthalmic Assistant and Medical Receptionist for a medical eyecare practice. Clinical eyecare industry experience is required and the qualified candidate must be fluent in English. As the front-line employee, your role will be extremely important for maintaining or improving patient experience and satisfaction. Your goal should always be to make patients comfortable and well-informed. As a Virtual Medical Receptionist, you will be responsible for various receptionist and clerical duties for the eye care practice.
Job duties and responsibilities
- Answer all incoming calls and schedule appointments, redirect the calls or keep messages
- Answer all the patients questions and queries
- Gather required information from patients and medical insurance providers
- Verify medical insurance benefits and submit insurance claims
- Prepare and manage outgoing mail
- Check, sort, and forward emails
- Place supply orders when necessary
- Monitor and update records and files
- Provide general administrative support for the practice
Job requirements and qualifications
- Fluent in English
- Experience and knowledge with medical insurance verification and submission of claims is a plus
- Knowledge of common online systems such as Gsuite, MS Office (especially Excel and Word), etc.
- High School diploma
- Additional qualifications will be a plus
Soft Skills
- Critical thinking and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Customer-centric
- Ability to multitask
- Reliable and punctual
Other Requirements
- A reliable high-speed fiber internet connection (minimum 75-100Mbps).
- A personal laptop or desktop computer, and an external monitor.
- A sufficient backup power supply to manage potential power outages.
- A high-quality headset with a built-in microphone.
- Flexibility to work hours that align with the client’s time zone (EST).
As a part of our client’s team, you’ll be working in an environment that values patient care. If you have a knack for organization, enjoy being a central resource, and thrive in a dynamic, fast-paced setting, we encourage you to apply today!
