IT Procurement and Operations Administrator for DevFinders | Remote SA (R7500 p/m)
Join a diverse team as an IT Procurement and Operations Administrator and play a pivotal role in delivering exceptional technical support services to valued clients. This is an exciting opportunity for a highly motivated individual with a proven admin background, procurement and technical support experience who enjoys providing outstanding customer service.
Duties and Responsibilities:
- Act as the first point of contact for helpdesk tickets.
- Assign tickets accordingly and efficiently via the ticketing system (Freshdesk)
- Maintain and update Excel reports
- Manage and report on the Help Desk ticketing system
- Maintain hardware and software inventory
- Assist with purchasing tech equipment and follow up on orders
- Coordinate with vendors on hardware replacements
- Promptly address and resolve customer inquiries and issues with professionalism and courtesy
- Maintain accurate records of all customer interactions, troubleshooting steps, and resolutions
- Create technical documentation to aid in future customer inquiries
- Collaborate with other departments to escalate and resolve issues, keeping clients and colleagues updated on progress
- Coordinating technical staff, such as assigning engineers to different sites or projects?
What’s in it for you –
- Salary: R6 500 – R7500 per month depending on experience
- 40 days paid holiday annually
- Full remote working (8:30am – 17:00pm UK time)
Remote Work Requirements:
As a remote employee, you are expected to have access to a reliable internet connection and a suitable workspace. You should also be able to communicate effectively with team members through various virtual communication tools.
Job requirements
- Mandatory Skills:
- Minimum 2 years of experience in technical support/helpdesk and proven administration experience.**
- Proficient in MS Word, Excel, Outlook, and Teams.**
- Knowledge of software applications, networks, and troubleshooting techniques is advantageous.**
- Outstanding customer service skills with the ability to handle difficult and complex situations.**
- Excellent communication skills, both written and verbal.**
- Ability to work well under pressure and meet tight deadlines.**
- Highly organized with strong attention to detail.**
- Strong administration skills.**